REQUIREMENTS AND EXPERIENCE

• Minimum of 4+ years of experience in ServiceNow design and development in a client-facing role environment.
• Hands-on experience with ServiceNow beyond ITSM into ITOM, Project Portfolio Management, HR Management, and Field Service Management.
• Strong business acumen, problem-solving ability, and excellent communication skills.
• Proven experience in solution design, requirements gathering, process documentation, and continual service improvement processes.
• Experience with both Waterfall and Agile methodologies.
• Proficiency in scripting languages such as JavaScript, CSS, HTML, Angular, and REST API integration.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITSM.

QUALIFICATIONS & CERTIFICATIONS

• IT Degree or relevant tertiary education in Computer Science.
• ServiceNow CSA and CIS ITSM.
• ITIL Foundation Certified.

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

ABOUT THE ROLE

The Senior Consultant - ServiceNow is responsible for delivering innovative and cost-effective solutions to our clients, focusing on ServiceNow platforms. This role reports to the Service Delivery Manager. This role is based in Sydney, with the possibility of remote work and flexible working arrangements.

• Open for multiple locations across Australia

RESPONSIBILITIES AND ACCOUNTABILITIES

• Client Engagement: Participate in client workshops, and requirement gathering, and provide solutions that align with customer needs.
• Solution Design: Assist with functional and technical design workshops, ensuring the design is based on both out-of-the-box functionality and custom requirements.
• Implementation: Oversee and support the implementation of ServiceNow solutions, adhering to best practices and project timelines.
• Technical Delivery: Contribute to the development, testing, and implementation of ServiceNow solutions using skills such as HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
• Process Improvement: Contribute to the automation and process improvement efforts, including risk management and identifying the pros and cons of solutions.
• Mentoring: Mentor and support junior professionals, helping uplift their skills and capabilities.
• Certification: Pursue additional Certified Implementation Specialist (CIS) certifications within various ServiceNow product lines.

FOR SECURITY CLEARED ROLES PLEASE NOTE:

Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT)