Expression of Interest - Customer Service Agent (Napier) at Air New Zealand

Napier, Hawke's Bay, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Technology Proficiency, Teamwork, Flexibility, Time Management, Attention to Detail

Industry

Airlines and Aviation

Description

Job Description Kia ora! Every journey starts with a great experience. As the friendly face of Air New Zealand, you'll help create memorable moments for our customers while playing an important part in keeping our operation running safely and smoothly. We're inviting Expressions of Interest from customer focused people who are interested in joining our team as Customer Service Agents at Napier Airport. Opportunities may become available across Permanent Part Time, Fixed Term Part Time and Casual positions. At Air New Zealand, we connect friends and whānau across Aotearoa and the world. As part of our airport whānau, you'll thrive in a dynamic and fast-paced environment where every day brings something new. Working together, you'll help deliver the warm, genuine service we're known for while ensuring every journey starts on the right foot. By joining our talent pool, you'll be among the first considered as opportunities become available over the coming months. About the role As a Customer Service Agent, you'll create positive experiences for our customers while helping our operation run safely, efficiently and on time. You will: Welcome customers with friendly, genuine service from check in through to boarding. Support smooth departures by assisting with check in, boarding and arrivals. Provide care and assistance for customers requiring additional support, including wheelchair services and unaccompanied minors. Respond confidently and professionally during flight disruptions, helping customers navigate changing travel plans. Guide customers through technology and airport processes, making travel simple and stress free. Maintain the highest standards of safety, security and operational excellence to support on time performance. Shift Work Roster These Part Time opportunities offer between 36 and 72 hours per fortnight. You will be rostered on shifts which rotate and change depending on business needs and flight schedules. We operate every day between 5.00am and 9.00pm, including weekends, evenings and public holidays. You'll need to be flexible to work across these different shift days and times. What we're looking for You'll enjoy working with people, communicate confidently, and remain calm under pressure in a fast-paced environment. You'll also have: The legal right to work permanently in New Zealand as a New Zealand Citizen, New Zealand Permanent Resident or Australian Citizen. A New Zealand Restricted or Full Driver Licence and reliable transport. Experience in a customer-facing role, ideally within a fast-paced environment. Confidence using computer systems and the ability to quickly learn new technology and processes. A professional, friendly approach and the ability to meet Air New Zealand's Uniform Standards. Ready to express your interest? If you'd like to be part of a team that's passionate about delivering exceptional customer experiences, we'd love to hear from you. Submit your Expression of Interest, including your CV and cover letter, through our careers website to be considered for upcoming Customer Service Agent opportunities at Napier Airport. Applications close 22 July 2026 Additional Information At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."

Responsibilities

As a Customer Service Agent, you'll create positive experiences for customers while ensuring the operation runs safely and efficiently. Responsibilities include welcoming customers, assisting with check-in and boarding, and responding to flight disruptions.