[Expression of Interest] Korea Service Delivery Leader at SoftwareOne

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cloud Service Delivery, Microsoft 365, Azure, AWS, Incident Management, Performance Management, Security Management, Cost Optimization, Project Management, Risk Management, Communication, Problem Solving, Budget Management, Resource Management, Customer Experience Management, Leadership, Strategic Thinking

Industry

IT Services and IT Consulting

Description

Why SoftwareOne? SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role Korea Service Delivery Lead Contract Type: Full-Time | Location: Seoul, Korea Working Model: Hybrid (1 time per week WFH) Key Responsibilities Cloud Service Delivery Ownership Overall responsibility for customer cloud service operations, including: Microsoft 365 Azure AWS Other customer cloud services Manage service quality including: SLA Incident management Performance Security Cost optimization Act as the first point of accountability when customer issues occur and lead problem resolution Drive continuous service quality improvement and operational optimization Customer Project PM / PMO Role Serve as PM or PMO for projects such as: Microsoft 365 migration projects Azure infrastructure implementation AWS cloud migration and optimization Manage: Schedule, scope, and budget Communication between customers, engineers, and vendors Risk and issue management Quality and deliverables Business Collaboration with Microsoft and AWS Lead and manage business collaboration with Microsoft and AWS vendors Operational Reporting & Service Management For each customer: Cloud usage and cost Security posture (Secure Score, Defender, Compliance) Service availability and performance Prepare regular operational reports and conduct customer briefings Service Portfolio, Planning & Budget Management Manage service department budget and KPIs with APAC service leadership Coordinate with APAC on: Global resource availability Service direction Korea market service development Own overall project governance (GiSO process) with APAC service teams Hold regular meetings with APAC regarding service revenue and service programs (e.g., Microsoft programs) Sync service revenue monthly with local Finance based on project progress Lead hiring and staffing for the Service team What we need to see from you Bachelor’s degree or higher 10+ years of relevant experience Need experience and knowledge in Microsoft 365, Azure, & AWS. Strong leadership and strategic thinking Strong service operations and customer experience management Budget and resource management capability Excellent communication and problem-solving skills Proven experience delivering Microsoft 365, Azure, and AWS projects Fluent English is required

Responsibilities

The Korea Service Delivery Leader is responsible for overseeing customer cloud service operations, ensuring service quality, and managing incident resolution. Additionally, the role involves project management for cloud migration and implementation projects.