ACCOUNTABILITIES

• Delivery of strategic AI wins and roadmap execution within defined timeframes.
• Achievement of revenue, OPPL, and billable utilisation targets.
• Growth and retention of key accounts through high-impact solutions and advisory.
• Uplift of team capability, engagement, and succession readiness.
• Tangible business outcomes from AI initiatives (e.g., ROI, efficiency gains, client satisfaction).
• Consistent positioning of Fujitsu as the go-to partner for ServiceNow AI expertise.

MUST HAVE

• 10+ years of hands-on experience in delivering ServiceNow solutions
• 5+ years people leadership
• Demonstrated AI application
• Excellent written and verbal communication skills
• Hands-on experience required in creating end-to-end solution for the client.
• Ability to understand the commercial implications of proposed solutions and be able to come up with optimizing ideas.
• Willingness to support various geographies and time zones.
• Excellent written and verbal communication skills.
  We are looking for a highly organized, detail-oriented communicator with strong technical skills in the ServiceNow platform!

MUST HAVE ATTITUDE AND DEMONSTRATED BEHAVIORS:

• You have a people-first mindset and caring, consistent behaviors when it comes to leadership
• You are positive and help others embrace the inevitable flux of change in fast paced technology environment.
• You take pride and care about the response and solution you are presenting to a customer
• You are an expert in time management and can manage multiple activities simultaneously
• You are highly analytical and strategic, can decipher what a customer is looking for and position a response to win.

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

ABOUT THE ROLE

This role is about driving AI into the heart of our ServiceNow practice. While Fujitsu has a long AI history, our ServiceNow unit is now accelerating its own AI journey. Your mission is twofold: accelerate cutting-edge ServiceNow AI adoption for our clients, and rigorously optimise our own operations using AI for peak productivity.
Reporting to the Director of Professional Services, you’re a pragmatic visionary someone who can turn AI’s potential into real-world value. In our fast-paced, collaborative culture, you’ll define how our ServiceNow practice uses AI, delivering top outcomes for clients and boosting our own efficiency. You’ll bridge the gap between AI’s promise and its practical application, building confidence and fostering adoption across our teams. Though an individual contributor, your influence will span our global delivery team, including regional COEs, and technical leadership, critical for our future direction and business success in a rapidly evolving market.
Location flexible across Australia and New Zealand.

RESPONSIBILITIES AND ACCOUNTABILITIES

This role is instrumental in establishing our ServiceNow practice as ’one of one’ in the market for AI capabilities. To achieve this, you will possess a unique blend of deep technical mastery, visionary foresight, and the ability to create tangible business value through the strategic application of AI. It’s about shaping
AI’s application, inspiring others, and driving our market differentiation. Your drive for excellence and innovative spirit will shine through as you elevate our entire ServiceNow practice’s technical capability and market standing through strategic, intelligent, and collaborative AI application. High performance here means tangible impact and inspiring change. Within 90 days, you’ll deliver a clear strategy and three quick, impactful AI wins. Beyond that, a high-performing Manager of AI Acceleration consistently delivers