Expression of Interest - Service Desk Team Lead at Fujitsu

Canberra, , Australia -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Service Desk Management, Technical Support, Incident Resolution, Asset Management, Customer Service, Communication, Team Management, Reporting, Training, Hardware Troubleshooting, Software Troubleshooting, IT Infrastructure, High-Security Environments, Process Improvement

Industry

IT Services and IT Consulting

Description

Service Desk Team Lead Canberra location This opportunity is open to only professionals who identify as Aboriginal and/or Torres Strait Islander, as it is a genuinely identified position. We Are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role The purpose of the role is to provide leadership, support, and direction to a Fujitsu Oceania Service Desk team in order to successfully deliver Fujitsu Service to the end user at the highest possible standard. In this pivotal role, you will provide strategic direction, hands-on leadership, and day-to-day support to ensure your team is equipped with the right tools, resources, and processes to deliver results in a complex, high-security setting. Responsibilities and Accountabilities The key responsibilities and associated duties of the position fall into the following main areas: Support of desktop, infrastructure and services across multiple technology streams Respond to and resolve incidents within agreed timeframes and to a high standard Asset refresh, relocation deployment and decommission maintaining data integrity Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment. Manage customer expectations by keeping them updated as their case progresses, notifying of any delays. Manage and support an extended team of technical personal including reporting, pastoral care, training etc Required Skills and Experience You identify as Aboriginal and/or Torres Strait Islander. Australian Citizenship is mandatory. Experience in leading small to medium teams in a technical environment Experience in a Helpdesk/ customer service role Intermediate communication skills, both written and face-to-face Advanced telephone skills including the use of empathy with customers situation and ability to communicate technical concepts to non-technical customers Advanced personal management: punctuality, attendance, and presentation Hardware and software troubleshooting including determination of an issue as an Incident Candidates without prior experience may still be considered, as comprehensive training is available through our apprenticeship program. Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in-class reward and recognition programs flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day. Commitment to Diversity, Equity and Inclusion This position is designated as an affirmative measure role for Aboriginal and Torres Strait Islander peoples under section 25 of the Public Service Act 1999 (or equivalent enabling legislation). To be eligible for this position, applicants must identify as an Aboriginal and/or Torres Strait Islander person. As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com. Search Firm Representatives – PLEASE READ: Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team. For Security Cleared Roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

Responsibilities

This role provides leadership, support, and direction to a Service Desk team to ensure high-quality service delivery to end-users. It involves strategic direction, hands-on leadership, and day-to-day support in a complex, high-security setting.