Expression of Interest - Station Control Assistant at Auckland One Rail

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, Reporting, Coordination, Data Accuracy, Maximo, Attention To Detail, Organisational Skills, Stakeholder Communication, KPI Monitoring, Risk Identification, Analytical Thinking, Process Oriented, Calm Under Pressure

Industry

Rail Transportation

Description

Auckland One Rail (AOR) operates Auckland’s passenger rail services with safety, integrity, teamwork, and exceptional customer service at the heart of everything we do. We’re looking for two detail oriented and organised individuals as Station Control Assistants to support the day‑to‑day coordination of incident management and performance reporting across our network. This is a fantastic opportunity for someone who thrives in operational environments, has an eye for detail and wants to play a key role in the reliability of Auckland’s rail system. The is a 12 months fixed term role based in Ellerslie and you must be available across Monday to Sunday covering 10 hour shifts (day time) on a 4 days on and 4 days off basis. We are seeking people who are available to start on 13 April. What you'll be doing: Leading the daily delivery of Incident Management & Reporting processes. Coordinating with Station Control Centre, external and internal stakeholders to ensure clear, timely communication. Maintaining Maximo fault data accuracy which includes logging incidents, verifying classifications (P1–P4), preventing duplicates, and ensuring an audit‑ready record trail. Monitoring performance against contractual KPIs, including escalation compliance. Producing structured daily, weekly, monthly and quarterly reporting, including trend analysis. Identifying risks to KPI compliance and ensuring correct system documentation for all job holds, transfers, and escalations. Supporting internal audits and continuous improvement around incident and fault‑management processes. Maximo experience (essential). High attention to detail, accuracy, and strong organisational skills. Experience in incident reporting within rail, infrastructure, or facilities environments (preferred). Ability to work calmly under operational pressure. Strong written communication and reporting capability. Comfortable working across multiple stakeholders and systems (ICS, BMS, asset systems). Analytical thinking and a structured, process‑oriented approach. Free Train Travel: Enjoy complimentary train travel on Auckland passenger trains. Travel Discount: Nominate a person and up to 3 dependents for train travel discounts. NZ Railways Trust Membership: Benefit from discounted holiday accommodation and medical perks.

Responsibilities

The role involves leading the daily delivery of Incident Management and Reporting processes, coordinating communications with various stakeholders, and ensuring the accuracy of Maximo fault data. Responsibilities also include monitoring performance against contractual KPIs and producing structured daily, weekly, monthly, and quarterly reports.