We are looking for dynamite experienced Assistant Front Desk Manager.

SUMMARY

The Front Desk Assistant Manager for a property is the person responsible for directing operations at the front desk and ensure high quality of guest service by accommodating guest requests and concerns.
Manage accurate room status information is properly communicated and maintained. The manager controlled short- and long-term planning and the management of the front desk operations.
Supervises the daily operations of the guest services and promoting a safe environment and quality services. Coach and counsel for the team member to the instill a passion and reflect Miyako’s service standard and procedures. Maintain excellent communication with the housekeeping department to ensure maximize room inventory.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
· Greets and establishes check-in procedures for arriving guest a daily basis, in order to ensure guests are satisfied and in rooms as requested.
· Responsible for all reservations.
· Allocate daily tasks to staff in reservations department.
· Review reservation booked daily.
· Review arrival report daily.
· Responsible for preparation of occupancy forecast.
· Responsible for implementation of policies and procedures.
· Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
· Cooperate with Sales Department in regard to occupancy, Rates Reservation’s Analysis.
· Identify Top Producing Accounts ensure proper recognition by Reservation staff.
· Responsible for various Production reports and supply to each department concerned.
· Ensure special handling of repeats guest and very VIP guest.
· Review room blocking and special group request.
· Qualifies and solicits new and established accounts via telemarketing, and local and national trade shows.
· Conducts site visits.
· Reports departmental activity, monthly market analysis and other reports that are requested by the General Manager.
· Negotiates group rates and annual preferred rates as well as specific group contracts cooperating with the Sales Department.
· Makes recommendations as to rack and published and preferred rates relative to this market segment.
· Attends and participates in meetings, training programs, and department events such as weekly sales meetings and special promotions.
· Develops and implements special promotional packages, mailings, advertisements with the public relations and advertising firms and the General Manager.
· Provides support in other areas of the Reservation Department and the Sales Department.
· Supervises reservation department staffs.
· Performs other tasks that are required by the General Manager.
· Assists in the overall preparation of the marketing plan and budget for all market segments.
· Oversees and participates in the compliance to all health, safety and hotel rules and regulations as outlined in the Employee Handbook.
· Maintains and monitors high standards of quality guest service.
· Follows up on guest complaints, guest comment cards, guest letters to ensure guest satisfaction.
· Confers and cooperates with all department managers to ensure communications are accurate to achieve guest satisfaction.
· Communicates to all staff involved in delivering service to the all market segments using verbal or written communications about any appropriate activities in the hotel.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Attends daily, weekly and monthly meetings as required.
· Participates in the department’s new hire department orientation.
· Maintains working knowledge of Hotel Safety and Evacuation Plan.
· Conducts new employee training and ongoing staff development.
· Promotes teamwork within department and among all hotel staff.
· Understands and implements the Hotel-wide procedures and Local Department procedures.
· Perform their duties in a safe manner. Maintain a safe work environment. Correct safety issues; immediately report all maintenance issues.
· No job description can contain all the responsibilities. This position may be required to perform other duties, not listed, as required by the hotel management.
· Incident report.
· Write budget
· Maintain cordial relations with commercial clients.

LANGUAGE SKILLS (ENGLISH)

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Job Type: Full-time
Pay: From $68,640.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In perso

Directly supervises the department employee. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.