External Connectivity Operations – Service Desk Analyst at Citi

Budapest, Central Hungary, Hungary -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In English, Microsoft Excel, Networking Certifications, Network Infrastructure, AppSense Technologies, AD Management Tool, Communication Skills, Analytical Skills, Customer Service Orientation, Prioritization, Pressure Management, Documentation Skills

Industry

Financial Services

Description

Assist business requestors regarding any Connectivity related issues, via e-mails, Teams, Network Segmentation Requests or ServiceNow tickets Analysis of the incoming CCR issues' details and promote the solution Assist business requestors with gathering necessary business and technical details required to complete request entries on TPA AppSense requests Analysis of AppSense connectivity requests and registering into application Support internal and external audits of the various processes and procedures in use Support external connectivity risk and reconciliation technical research Support the ServiceDesk processes Collaborate with the other External Connectivity Teams Participate in projects and ad-hoc tasks Check the ongoing ServiceNow issues and providing feedback, analyzation Escalate the CCR tool related issues to L2 and / or L3 Dev team based on the analyzation of the issue Collaborate and resolve complex issues regarding CCR and its tools (SN, Self Service, CSI, ARAVO, etc) Help for other SD members to widen their knowledgebase Create and update process document for all SD process and keep them update 0-2 years of relevant experience Fluency in English Microsoft Excel data manipulation - pivot tables, filtering, sorting Networking certifications a plus (CCNA, ICND1, CCENT, CompTIA Security, etc.) Intermediate understanding of network infrastructure, specifically knowledge of AppSense technologies Basic understanding of AD Management Tool (ADMAN) a plus Good communication skills Good / quick analytical skills Excellent customer service orientation Ability to endure monotonous work Able to set priorities and work under pressure Able to work through clients through documented solutions with step by step instructions Bachelor's degree/University degree or equivalent experience Then apply to discover the true extent of your capabilities. LI-AE1 ------------------------------------------------------ Job Family Group: Technology ------------------------------------------------------ Job Family: Information Security ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

Assist business requestors with connectivity-related issues and promote solutions. Collaborate with other teams and support various processes and audits.