External Dispute Resolution Specialist at IAG AUS

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispute Resolution, Complaint Management, Customer Focus, Empathy, Decision Making, Time Management, Communication Skills, Negotiation Skills, Resilience, Positive Mindset, Computer Literacy

Industry

Insurance

Description

Make a difference as an External Dispute Resolution Specialist. Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands. Your Role Join an industry leading and fast paced team as an External Dispute Resolution (EDR) Specialist. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you will manage disputes referred to EDR schemes, such as the Australian Financial Complaints Authority (AFCA), and deliver a world-class dispute resolution experience to our customer and partners. This is a Secondment role until 30 June 2026, and welcome applicants based in all major cities. We work flexibly with a mix of work from home and the office. About You Proven experience in dispute resolution or complaint management in a general insurance or in a legal environment Previous exposure to the AFCA complaints process A strong customer focus, with the ability to show empathy and patience Effective decision making and time management skills with the ability to work unsupervised and under pressure Strong written and verbal communication skills, including advanced negotiation skills Resilience and a positive mindset Ability to manage simple and complex matters confidently Strong computer literacy is essential Applications close on Friday 10 October 2025 at 23:59pm AEDT. Joining IAG, you’ll have access to a raft of benefits from across the Group: Boosted superannuation with 13% as standard Up to 50% off personal insurance, including home and motor insurance 5 myLeave days per year on top of annual leave Work from home and many more flexibility options with myFlex Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers Discounts on every day and special occasion items A certified Family Inclusive WorkplaceTM *employment type eligibility criteria apply About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. We’re ready for you. Apply today. Learn more about who IAG is here.

Responsibilities

Manage disputes referred to EDR schemes and deliver a world-class dispute resolution experience. Utilize high-level dispute resolution capability and stakeholder skills.