External Sales and Service Advisor OBR at FirstRand Bank India

Pretoria, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Processes, Client Relationships, Financial Solutions, Cross-Selling, Customer Service, Compliance, Risk Management, Teamwork, Digital Adoption, Operational Efficiency, Quality Standards, Administration, Networking, Innovation, Problem Solving, Stakeholder Relationships

Industry

Banking

Description

Job Description To deliver an exceptional customer experience by understanding and responding to individual needs and aspirations. Provide tailored, value-adding solutions in a fast-paced environment, while consistently adhering to company policies and procedures Hello Future External Sales and Service Advisor Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. Are you someone who can: Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships. You will be an ideal candidate if you have: Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification. Completed First Level Regulatory Examination You will have access to: Opportunities to network and collaborate. A challenging working environment Opportunities to innovate. You will be a match if you are: Execute own work in accordance with the organisational values and code of ethics. Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work. Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards. Work with enhanced processes and procedures to maintain operational efficiencies. Deliver work in an accurate manner to ensure consistent results. Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality Adhere to quality standards, turnaround times and Company policies and procedures. Complete relevant administration, reporting and updating of information accurately and on time. Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality. Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs. Assist with retaining or signing unbanked customer base with a view to improve and increase profitability. Maximize sales by selling packaged financial solutions to clients. Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets. Maximise cross-selling opportunities. Drive adoption of digital and other self-service options across client base. Contribute to teamwork and inclusivity within own team. Contribute to cost efficiencies through responsible utilisation of work related resources. Achieve expected financial targets and uphold associated service levels. Build and maintain stakeholder relationships. Deliver customer service through adherence to quality service standards. Additional Requirements: In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. Apply now if you are interested in taking the next step. We look forward to engaging with you! All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 03/10/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties. Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match. Should you have any queries, please log it via MyQ. FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalisation in Africa. The group follows a multi-branding approach. Its portfolio of financial services businesses includes FNB, RMB, WesBank, Ashburton Investments, Aldermore, MotoNovo and DirectAxis. Many are leaders in their respective segments and markets, offering transactional, lending, investment and insurance products and services The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The group's track record of delivering superior returns to shareholders has been achieved through a combination of organic growth, acquisitions, innovation and the creation of completely new businesses. The group’s purpose of delivering Shared Prosperity provides many opportunities for employees to innovate to address social and environmental challenges in our markets. All of our businesses have successful Volunteering programmes which also allow employees to adopt and support causes close to their hearts.

Responsibilities

The role involves delivering exceptional customer experiences by understanding individual needs and providing tailored solutions. Additionally, the advisor is responsible for achieving sales targets and building strong client relationships.