Job Title: Technical Support Specialist

Department : Service

Report to : Service Delivery Manager

At Carl Stuart, our reputation as a leader in analytical chemistry, materials characterisation, and fluid dynamics has been built on the strength of our exceptional technical services team.

For more than 41 years, we have continued to grow by delivering innovative, dependable, and resilient solutions to customers across a wide range of industries throughout Ireland. We are now seeking a qualified engineer to support and maintain our portfolio of advanced instrumentation used by analysts, scientists, engineers, and technicians nationwide.

We foster a dynamic, collaborative, and supportive working environment where every team member is encouraged to contribute to both their own professional development and the continued success of the business. Our philosophy is simple: what we do, we do well — and we take pride in delivering the highest standards of service and expertise to our customers.

The ideal candidate will have a strong technical background, excellent attention to detail, and the ability to think independently in fast-paced situations. We are looking for a motivated and adaptable engineer who learns quickly, communicates confidently, and can provide outstanding support to our customers.

Continuous learning is central to our culture, so a genuine enthusiasm for developing new skills and embracing emerging technologies is essential. Professionalism, approachability, and strong customer engagement skills are key qualities for success in this role, as your contribution will play an important part in expanding our national reach and impact.

Location: Our head office is based in Dublin 24. however, we provide the infrastructure that will allow the successful candidate to have flexibility in their working location.

Basic Functions:

• To act as a responsible representative of Carl Stuart Ltd. and always maintain the best interest of the company, its employees, customers and suppliers.
• ·To deliver technical support for a range of customers and / or a specific equipment range. This will entail onsite service in our Dublin office, travelling to sites on a country wide basis or even outside the country for technical training.
• ·To effectively market, sell, and deliver technical services, you will be expected to build a comprehensive understanding of the Customer sites, Customer requirements and product ranges within a reasonable timeframe. In addition to developing strong technical knowledge of the instruments we support and supply, you will also need to become familiar with the applications in which these instruments are used.
• ·Maintain accurate customer records within our CRM system.
• Carrying out the service and support duties will require a planned and organised approach, which will allow you to make efficient use of your time with support from the Service management team.