EZ-CAP Technician I at Astiva Health

Orange, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

31.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Access Management, Data Entry, Task Tracking, Technical Communication, Problem Solving, Customer Service, Microsoft Word, Microsoft Excel, Microsoft Outlook, Documentation, EZ-CAP, EZ-NET, EZ-CARE

Industry

Hospitals and Health Care

Description

Description About Us: Astiva Health, Inc. is a Medicare and HMO healthcare organization committed to delivering accessible, affordable, and high-quality care while improving outcomes for the diverse communities we serve. Through innovation, collaboration, and a strong focus on member-centered care, we strive to make a meaningful, lasting impact on healthcare delivery. SUMMARY: The EZ-CAP Technician I provides operational and administrative support for EZ-CAP, EZ-NET, and EZ-CARE systems, focusing on user access, data updates, request intake, and task tracking under established procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Manages, tracks, and prioritizes inbound EZ-CAP support and project emails according to established procedures. Maintains staffing logs and workload reporting based on inbound email activity. Creates, updates, disables, and resets EZ-CAP, EZ-NET, and EZ-CARE user accounts per approved requests. Updates user access rights in accordance with security policies. Configures provider and vendor profiles using documented procedures. Updates member records in EZ-CAP per policy guidelines. Creates health plan records and benefit options using approved templates. Logs, tracks, and assigns all project and configuration requests. Provides administrative and operational team support. Gathers data and documentation for project and configuration work. Supports meeting scheduling, minutes, and action-item tracking. Maintains organized tracking and documentation records. Escalates complex issues to senior staff. Performs other duties as assigned. OTHER SKILLS and ABILITIES: Ability to learn quickly and follow new procedures and workflows. Team-oriented with strong attention to accuracy and documentation. Entry-level problem-solving skills with appropriate escalation. Able to communicate basic technical information effectively. BENEFITS: 401(k) Dental Insurance Health Insurance Life Insurance Vision Insurance Paid Time Off Free catered lunches Requirements EDUCATION and/or EXPERIENCE: Bachelor’s degree in healthcare, IT, or related field required. 1 year of experience in Managed Care or healthcare-related environment. EZ-CAP knowledge preferred but not required. Basic understanding of healthcare or system workflows. Strong communication and customer service skills. Proficiency in Microsoft Word, Excel, and Outlook. Ability to follow documented procedures and manage tasks in a fast-paced environment.

Responsibilities

Provides operational and administrative support for EZ-CAP, EZ-NET, and EZ-CARE systems, focusing on user access and data updates. Manages support requests, maintains staffing logs, and assists with project documentation and tracking.