Why us?:
The Stanley Hotel is seeking a visionary Assistant General Manager to lead our team.
Nestled in the majestic Rocky Mountains in Estes Park, Colorado, The Stanley Hotel is a landmark of timeless elegance, known for its historic charm, panoramic views, and a legacy that has inspired artists, writers, and adventurers for over a century. From its famed role in American pop culture to its status as a luxury mountain retreat, The Stanley offers guests an unforgettable blend of grandeur and mystery. We’re looking for someone who can bring creativity, operational excellence, and a passion for storytelling.
Estes Park is more than a scenic getaway—it’s the gateway to Rocky Mountain National Park, offering year-round outdoor adventure, wildlife encounters, and a vibrant arts and culture scene. Working at The Stanley means embracing the spirit of exploration and hospitality in a setting unlike any other.
At Sage Hospitality Group, we aim to “make the ordinary extraordinary,” and The Stanley Hotel is no exception. As Assistant General Manager, you’ll shape experiences that reflect the rich history and bold future of this remarkable destination. Join us, and help write the next chapter in The Stanley’s enduring legacy.
Job Overview:
Assist managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel operations and communications.

Responsibilities:

• Answer phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner within the same business day or by 10am the next business day.
• Type correspondence, reports and forms as well as prepare simple written correspondence.
• Post, distribute and close all job opening requests
• Prepare POs and check requests
• Assist managers on projects, proposals and special events.
• Assist managers with copying, faxing, scanning and shipping needs
• Review departure calls for any possible customer care issues and remedy with the guest
• Receive all customer care issues and resolve or send to the appropriate manager. Ensure all issues are closed within three days
• Make all VIP and reservations and set up amenities and fill out comp forms and obtain signatures
• Review VIP guest log and ensure an appropriate arrival and stay experience with notes/amenities
• Review guest’s special request log and ensure execution of needs
• Process mail, invoices and date stamp all items. Ensure postage meter if full
• Enter any checks received for events, payments
• Email all arriving guests two days out with arrival email and respond
• Participate in weekly guest service meetings
• Process PO’s, order, enter in appropriate checkbook and maintain inventory of office supplies
• Process expense reports for EC
• Make and issue Gift Certificate and keep GC log up to date and make GC reservations
• Maintain timely and effective paper flow and communications within the office
• Maintain cleanliness and order of the executive office
• Assist with any administrative requests from EC members
• Professional and positive communication to both guests and fellow employees

Qualifications:

EDUCATION/FORMAL TRAINING

High school diploma or vocational secretarial.

EXPERIENCE

Previous secretarial experience preferred.

KNOWLEDGE/SKILLS

• Ability to type 60 WPM, Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills. Standard business letter formats. Strong editing skills.
• Excellent attention to detail and multi-tasking skills

Responsibilities:

• Answer phones and ensuring all inquiries are dealt with accurately, timely and in a professional manner within the same business day or by 10am the next business day.
• Type correspondence, reports and forms as well as prepare simple written correspondence.
• Post, distribute and close all job opening requests
• Prepare POs and check requests
• Assist managers on projects, proposals and special events.
• Assist managers with copying, faxing, scanning and shipping needs
• Review departure calls for any possible customer care issues and remedy with the guest
• Receive all customer care issues and resolve or send to the appropriate manager. Ensure all issues are closed within three days
• Make all VIP and reservations and set up amenities and fill out comp forms and obtain signatures
• Review VIP guest log and ensure an appropriate arrival and stay experience with notes/amenities
• Review guest’s special request log and ensure execution of needs
• Process mail, invoices and date stamp all items. Ensure postage meter if full
• Enter any checks received for events, payments
• Email all arriving guests two days out with arrival email and respond
• Participate in weekly guest service meetings
• Process PO’s, order, enter in appropriate checkbook and maintain inventory of office supplies
• Process expense reports for EC
• Make and issue Gift Certificate and keep GC log up to date and make GC reservations
• Maintain timely and effective paper flow and communications within the office
• Maintain cleanliness and order of the executive office
• Assist with any administrative requests from EC members
• Professional and positive communication to both guests and fellow employee

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients.
• Occasional standing.
• Occasional carrying and lifting of files and office items up to 25 lbs.
• Ability to read contracts and letters are hand written, filing, using computer, checking diary.
• Ability to communicate clearly with customers and other departments.
• Ability to read manager’s letters, help prepare contracts and proposals