Job Title: Food & Beverage Assistant
Purpose of the Role
As a Food & Beverage Assistant, your role is to provide a warm, attentive, and high-quality service to all guests across our food and beverage outlets. You play an essential part in ensuring guest comfort and satisfaction, offering a personalised experience that reflects the highest Newtown Park Hotel standards. Through genuine Care, a mindset of Always Getting Better, unwavering commitment to Doing the Right Thing, and an infectious Energy and Drive, you will contribute to an outstanding guest journey while actively maximising all sales opportunities.

Guest Experience – Leading with Care

• Deliver warm, friendly, and attentive service throughout the guest journey — from arrival to departure — ensuring every guest feels genuinely welcomed and looked after.
• Use guests’ names where possible, offering a personal touch that elevates their experience.
• Handle complaints or guest concerns with empathy and professionalism, reporting them promptly to your supervisor or the Duty Manager.
• Promote a culture of care by co-operating with colleagues and departments to provide seamless, high-quality service

What Guides Us Each Day and at the core of everything we do is:
Care – We look after our guests and one another with kindness and respect.
Always Getting Better – We learn, grow, and challenge ourselves to improve.
Doing the Right Thing – We act with honesty and integrity, even when no one is watching.
Energy & Drive – We bring positivity and purpose to every shift.
Your Core Responsibilities

Guest Experience – Leading with Care

• Deliver warm, friendly, and attentive service throughout the guest journey — from arrival to departure — ensuring every guest feels genuinely welcomed and looked after.
• Use guests’ names where possible, offering a personal touch that elevates their experience.
• Handle complaints or guest concerns with empathy and professionalism, reporting them promptly to your supervisor or the Duty Manager.
• Promote a culture of care by co-operating with colleagues and departments to provide seamless, high-quality service.

Operational Excellence – Always Getting Better

• Have a full understanding of service standards for breakfast, lunch, dinner, and bar service, and continuously look for ways to improve.
• Take and serve food and drink orders accurately and efficiently, offering helpful menu recommendations when needed.
• Set up, maintain, and clean all service areas, including polishing cutlery and glassware, replenishing condiments, and preparing mise en place.
• Assist with room service, bar service, and restaurant setup, ensuring all areas are clean, well presented, and fully stocked.
• Stay updated on menu changes, daily specials, and availability of items to avoid disappointment and confusion for guests.
• Support the setup and service of meeting rooms when required.

Sales & Upselling – Energy and Drive in Action

• Promote additional items such as desserts, drinks, or sides — maximising sales and enhancing the guest’s experience at every opportunity.
• Encourage guests to return by offering a memorable, energetic experience, and showcasing our facilities and promotions with enthusiasm.

Teamwork & Communication – Doing the Right Thing

• Be punctual, presentable, and wear the correct uniform with name badge at all times.
• Follow all cash handling procedures accurately and responsibly.
• Work collaboratively with your team to ensure all tasks are completed to a high standard.
• Participate in departmental briefings, 15-minute standards training sessions, and all scheduled development opportunities.
• Be flexible in supporting other outlets and areas of the hotel as required.

Health & Safety – Putting People First

• Take personal responsibility for your safety and the safety of others by following all hotel Health & Safety policies.
• Keep work areas clean, tidy, and hazard-free.
• Report any maintenance issues or hazards immediately.
• Know the location of first aid equipment and the names of first-aid responders.
• Take part in all required Health & Safety training and drills.

General Expectations

• Maintain high levels of personal hygiene and presentation at all times.
• Ensure all food and beverage areas are cleaned and reset at the end of each shift.
• Support with lost property procedures as required.
• Eat and drink only in designated staff areas.
• Complete Sign In/Sign Out procedures daily, including recording breaks.

Living Our Values Every Day
Care
You treat every guest like a friend and every team member like family. You create a positive, welcoming atmosphere that makes people feel at home.
Always Getting Better
You embrace feedback, adapt to new ways of working, and strive for continuous improvement — in yourself, your service, and your surroundings.
Doing the Right Thing
Even when no one is watching, you act with integrity and responsibility. You follow policies and procedures carefully and respect the trust placed in you.
Energy and Drive
You show up with purpose, positivity, and enthusiasm — bringing life to every shift and inspiring others with your commitment to excellence.