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F&B Captain at Accor

Makassar, South Sulawesi, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Customer Service, Communication, Leadership, Conflict Resolution, Detail-Oriented, Organizational Skills, Team Management, Health and Safety Protocols, Training, Inventory Management, Guest Interaction, Operational Logistics, Problem Solving, Flexibility, Scheduling

Industry

Hospitality

Description

Company Description Hotel that makes every moment matter The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel. Job Description Assist the F&B Supervisor whenever required Supervise and coordinate activities of Heartists personnel Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally. Ensure consistent high-level service and customer satisfaction Manage Heartists schedules and handle operational logistics Liaise between the kitchen and service areas to ensure smooth operations Address and resolve guest complaints and concerns promptly Maintain inventory and report needs for supplies and equipment Train new Heartists and conduct regular team meetings Implement and monitor health and safety protocols Qualifications High school diploma or equivalent Minimum 2 years of experience in a supervisory role in F&B service Strong understanding of hospitality service standards Excellent communication and leadership skills Ability to manage stressful situations and resolve conflicts Detail-oriented with a focus on customer satisfaction Excellent organizational and team management skills Flexibility to work various shifts, including evenings and weekends

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Responsibilities

The F&B Captain assists the F&B Supervisor and supervises the activities of personnel while ensuring high-level service and customer satisfaction. They manage schedules, handle logistics, and address guest complaints promptly.