F&B Captain at Accor

Sepang, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Interaction, Cash Handling, Organizational Skills, Customer Satisfaction, Staff Management, Operational Logistics, Complaint Resolution, Inventory Management, Training, Health and Safety Protocols, Service Improvement, Maintenance Reporting, Team Collaboration, Service Recovery, Attention to Detail

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description We are seeking an experienced and dynamic F&B Captain to join our team in Sepang, Malaysia. As an F&B Captain, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and motivating our service team. Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professional Proper handling of cashier, ensure that all bills were correctly charged and appropriate change return to guest, for any cash payment made by guest. For credit card, e-wallet, on-line payment, ensures that correct amount entered, and all bills must be posted, closed immediately in POS upon guest’s payment received. Responsible to keep the work stations organized, clean, neat and required mise-en-place were ready/top-up. Ensure consistent high-level service and maintain customer satisfaction Manage staff schedules and handle operational logistics Liaise between the kitchen and service areas to ensure smooth operations Address and resolve guest complaints and concerns efficiently Maintain inventory and report needs for supplies and equipment Train new team members and conduct regular team meetings Implement and monitor health and safety protocols Assist the F&B Supervisor as required Contribute to the development and implementation of service improvement initiative Ensures that working areas, furnishings and equipment are well-maintained to a high standard of cleanliness, proper functionality, safe to use and zero faulty. Ensures that par levels of guest’s operating supplies, f&b stock are maintained and making sure item’s availability. Ensures that all maintenance defects are immediately reported to the departmental managers and being followed-up with Engineering Department. Works in conjunction within the guidance of department manager’s, in changes and ideas on operation’s best practice. Capable to attend guest feedback/complaints or compliment and if necessary, refer them to Supervisor/Department’s Manager on-duty for corrective action to be taken or service recovery to be taken within immediate based on case. Qualifications Candidate must possess at least SPM / Diploma Hotel Management / Catering & events Minimum 2 years working experiences as F&B Captain in Restaurant, Banquet operations, In-Room Dining Discipline and self-motivated Good personal hygiene and neat appearance Additional Information Inspired Place for inspiring People Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6-minute drive from KLIA, we offer a resort-inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA. Official Website, LinkedIn, TikTok, Facebook, Instagram

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Responsibilities

The F&B Captain will ensure exceptional dining experiences for guests while leading and motivating the service team. Responsibilities include managing staff schedules, addressing guest complaints, and maintaining high service standards.