F&B coordinator at IHG Career

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Administrative support, Customer service, Communication, Data entry, Office equipment operation, Record keeping, Health and safety compliance, Menu knowledge, Service recovery, Telephone etiquette, Spreadsheet management, Word processing, Database management, Professionalism, Teamwork

Industry

Hospitality

Description

Your day to day People * Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed and recommend revisions. * Maintain at all times the highest standards of social skills. * Recommend or initiate any HR elated actions where needed. Guest Experience * Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals * Greet visitors and colleagues, handle their inquiries, and direct them to the appropriate persons according to their needs. * Locate and attach appropriate files to incoming correspondence requiring replies. * Open, read, route and distribute incoming mail and other material, and prepare answers to routine letter. * Effectively carry out service recoveries or charge our colleagues to do so to ensure guest’s satisfaction. Responsible Business * Operate office equipment such as copy machines, phone systems, and use computers for spreadsheet, word processing, database management and other applications. * Complete forms in accordance with company procedures. * Compose, type and distribute meeting notes, routine correspondence and reports. * Set up and maintain paper and electronic filling systems for records, correspondence and other materials. * Be fully conversant with all health and safety, fire and emergency procedures * Have a good knowledge of all outlet menus (food and wine) and F&B day to day activites * Report any maintenance faults following the required steps. Accountabilities * In this role I will behave in a professional manner and set an example for all. I will abide by company principles, core values, best practices guidelines and objectives. While respecting other cultures and nationalities and projective a positive and proactive position to help build and maintain a strong team.

Responsibilities

The F&B Coordinator is responsible for managing administrative tasks, including correspondence, filing, and office equipment operation to support efficient operations. They also ensure high standards of guest service, handle inquiries, and maintain knowledge of food and beverage offerings.