JOB SUMMARY

Builds a proactive, guest-forward restaurant booking culture and enhances conversion through in-service presence and strategic guest interaction. Area of focus: Reservations, table strategy, guest greeting, pre-arrival communication, F&Bcross-promotion

GUEST GREETING & ARRIVAL EXPERIENCE

• Design arrival protocols that ensure a seamless and personalized welcome aligned with Forbes service standards.
• Train host and reception teams on greeting standards, tone, body language, and handling special occasions or VIPs.
• Implement technology-driven solutions to elevate the sense of welcome and belonging.
• Ensure consistency and warmth in the transition from arrival to table seating.

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.