Full job description

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Job Description

F&B Guest Relations Executive

Are you passionate about creating memorable guest experiences, building strong relationships, and working collaboratively with others? As an F&B Guest Relations Executive, you will be an ambassador for the exceptional service and culinary experiences that define our Food & Beverage operations.

You will support both the guest-facing and administrative aspects of the department.

What you will be doing:

• Assist F&B operations in providing warm, professional, and attentive service to guests across our Food & Beverage outlets.
• Assist guests with menu selections, providing accurate information on menu items, beverages, promotions, and preparation methods.
• Handle Food & Beverage inquiries and direct them to the appropriate outlet or department.
• Prepare correspondence, reports, letters, meeting minutes, and other departmental documents.
• Maintain accurate Food & Beverage files and records.
• Assist with the preparation and printing of menus and other F&B materials.
• Create and maintain departmental databases, including supplier, guest, and business contact information.
• Coordinate closely with other departments to support Food & Beverage and Culinary operations.
• Assist with purchase requests and other departmental administrative processes.
• Process and coordinate monthly attendance and payroll information for F&B Service and Culinary teams.
• Provide administrative and operational support to the Food & Beverage leadership team as required.
• Support hotel operations and special events when required.
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