F&B Guest Service Agent/ ゲスト・サービススタッフ（料飲部） at IHG Career

Sapporo, Ishikari Subprefecture, Japan -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Food and beverage service, Customer service, Upselling, Inventory management, Communication, Interpersonal skills, Problem solving, Teamwork, Alcohol service, Occupational health and safety

Industry

Hospitality

Description

F&B Guest Service Agent Location: InterContinental Sapporo （日本語文は下記） At InterContinental Sapporo, we are looking for a passionate and service-driven Food & Beverage Guest Service Agent to deliver exceptional guest experiences. In this role, you’ll be responsible for providing outstanding customer-focused service under the direction of the Restaurant Manager or Supervisor, in alignment with IHG’s policies and procedures as well as local hotel guidelines. You will work in one of the following outlets within the hotel: All Day Dining Restaurant, Signature Kappo Restaurant, Lobby Lounge or Club Lounge. Your Day-to-Day As a Food & Beverage Guest Service Agent, you will: Financial Returns Engage with guests about menu items and beverage offerings Upsell beverages in a responsible and engaging manner, adhering to alcohol service regulations Promote and sell cocktails and specialty beverages Encourage recycling and implement cost-saving measures where applicable People Communicate any guest concerns, service issues, or relevant updates to your supervisor Foster positive working relationships with colleagues and team members Participate in daily briefings and scheduled meetings Attend and engage in training sessions to continually improve service standards Guest Experience Deliver high-standard food and beverage service in line with departmental expectations Prepare effectively for each service period Ensure smooth and timely delivery of both food and beverages Address and resolve guest complaints or feedback professionally and promptly Follow hotel procedures for storing food and beverage stock safely and appropriately Responsible Business Adhere to hotel procedures for inventory control and stock storage Complete any assigned duties or special projects as needed Understand and apply OH&S (Occupational Health & Safety) policies to ensure safe working conditions for yourself and others What We Need from You High School Diploma or Vocational Certificate in Hospitality, Food & Beverage, or a related field Previous experience in food & beverage or hospitality preferred Strong interpersonal and communication skills with a guest-first mindset Proficiency in Japanese is required; English is highly desirable Must meet local requirements for food handling and alcohol service (certifications may be required) What You Can Expect from Us At IHG, we provide our people with everything they need to thrive: Competitive salary package that reflects your hard work Full uniform provided Generous room discounts across IHG hotels worldwide Outstanding training and development opportunities Birthday leave “Room to Grow” – real opportunities for career progression A Place Where You Truly Belong At IHG, we’re committed to building inclusive teams that welcome different backgrounds, experiences, and perspectives. We offer equal employment opportunities regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status, or disability. We celebrate individuality and encourage you to bring your whole self to work. We also believe in supporting your wellbeing—both inside and outside of the workplace. Through our myWellbeing program, we focus on your health, lifestyle, and overall happiness. Become part of something special. Join our global IHG family today. Not sure if you meet every single requirement? We encourage you to apply anyway. You might just be the perfect fit. Click 'Apply' and begin your journey with us now. F&Bゲストサービスエージェント（レストラン）勤務地：インターコンチネンタル札幌インターコンチネンタル札幌では、情熱とホスピタリティ精神を持ったF&Bゲストサービスエージェントを募集しています。このポジションでは、レストランマネージャーまたはスーパーバイザーの指導のもと、IHG（インターコンチネンタルホテルズグループ）のポリシーおよびホテル規定に従いながら、ゲストに寄り添ったサービスを提供していただきます。ホテル内のオールデー・ダイニング、スペシャリティ・割烹レストラン、会員ラウンジ、ロビーラウンジのいずれかで勤務。主な業務内容｜Your Day-to-Day 財務面（Financial Returns）メニューやドリンクについてゲストへ積極的にご案内ドリンクのアップセルを実施カクテルやスペシャルドリンクの販促と販売リサイクル推進やコスト削減の取り組みを実施人材（People）ゲストからのフィードバックやトラブル等を上司に報告チーム内の良好な人間関係を構築・維持日々のブリーフィングや定例ミーティングへの参加サービス向上のための研修参加ゲスト体験（Guest Experience）部門基準に沿った高品質なF&Bサービスの提供サービス開始前の準備を確実に行う料理・ドリンクをスムーズかつタイムリーに提供ゲストからのクレームやご意見に丁寧かつ迅速に対応食品・飲料の在庫管理をホテルの手順に基づいて実施ホテルの方針に則った在庫管理・保管その他、関連業務や特別プロジェクトへの対応労働安全衛生のガイドラインを理解し、安全を最優先に行動応募条件｜What We Need from You 高校卒業またはホスピタリティ・F&B関連の専門資格をお持ちの方 F&Bまたはホテル業界での経験がある方歓迎ゲストを第一に考えたコミュニケーション力とサービスマインド日本語は必須、英語力があれば尚良い待遇・福利厚生｜What You Can Expect from Us IHGでは、あなたが輝ける環境を整えています。努力に応じた競争力のある給与制服一式貸与 IHGグループホテルでの宿泊割引充実したトレーニング・成長支援制度誕生日休暇明確なキャリアアップ制度「Room to Grow」ありあなたらしく働ける場所｜A Place Where You Truly Belong IHGは、多様性とインクルージョンを大切にし、異なるバックグラウンド・経験・視点を歓迎するチームづくりを進めています。人種、性別、宗教、国籍、障がいの有無、性的指向や性自認に関わらず、すべての方に平等な雇用機会を提供します。また、私たちはあなたの「心と身体の健康」も大切にしています。 myWellbeingプログラムを通じて、ライフスタイル・職場環境・健康面のサポートを提供します。今こそ、IHGファミリーの一員に。すべての条件を満たしていなくても、「やってみたい」と思ったなら、ぜひご応募ください。あなたがこのポジションにぴったりかもしれません。 [応募する] をクリックして、新たなキャリアをここから始めましょう。

Responsibilities

Provide high-standard food and beverage service while engaging with guests to upsell menu items and specialty beverages. Ensure smooth service delivery, manage inventory, and resolve guest concerns professionally under the guidance of management.