F&B Hostess - All Day Dining at Accor

Special capital Region of Jakarta, Java, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication Skills, Interpersonal Skills, Organization, Time Management, Food & Beverage Knowledge, Professional Appearance, Flexibility

Industry

Hospitality

Description

Company Description A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven. At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic. At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself. Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort. At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community. By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy. Job Description The F&B Hostess serves a crucial role in ensuring exceptional guest experiences. They provide warm, professional, and personalized service to restaurant guests. The F&B Hostess acts as the first point of contact for guests, warmly welcoming them, managing reservations, and guiding them to their tables. With a keen eye for detail, the hostess ensures the smooth flow of dining operations, coordinating with the culinary and service teams to deliver impeccable service. They possess excellent communication skills and in-depth knowledge of the hotel's dining offerings, ensuring guests receive personalized recommendations and assistance. Qualifications Education: Minimum high school diploma or equivalent. A degree or certification in hospitality, hotel management, or related field is an advantage. Experience: Previous experience in a similar role within a luxury hotel or upscale restaurant is preferred. Background in guest service, guest relations, or front-of-house operations will be highly valued. Communication Skills: Excellent verbal and written communication skills, with the ability to interact confidently with guests, colleagues, and other departments. Fluency in English is essential; additional languages are an advantage. Guest Service: Strong service orientation with a warm, professional demeanor. Ability to anticipate and respond to guest needs while managing challenging situations with tact and diplomacy. Interpersonal Skills: Team player with strong interpersonal skills to build positive relationships and collaborate effectively across departments. Organization & Time Management: Proven ability to multitask, prioritize, and maintain efficiency in a fast-paced environment. Food & Beverage Knowledge: Familiarity with food and beverage service, menu items, and dining etiquette. Knowledge of different cuisines, wines, and beverage pairings is a plus. Professional Appearance: Impeccable grooming, poise, and professionalism in line with luxury brand standards. Flexibility: Willingness to work shifts, including evenings, weekends, and holidays, as required by business needs.

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Responsibilities

The F&B Hostess ensures exceptional guest experiences by providing warm, professional, and personalized service. They manage reservations, guide guests to their tables, and coordinate with culinary and service teams to deliver impeccable service.