Job Description

Roles & Responsibilities

• Ensure personalized and high-quality service for VIP guests
• Welcome and assist VIP guests during dining
• Coordinate with kitchen and service team for special requests
• Ensure privacy, comfort, and quick service
• Handle VIP guest feedback and resolve concerns immediately
• Maintain high service standards and presentation

Desired Candidate Profile

1. Experience & Background

• Minimum 3–8 years in F&B service, preferably in hotels or luxury restaurants
• Experience in VIP or fine dining service is highly preferred
• Familiarity with hotel operations and service standards

2. Skills & Competencies

• Strong customer service and communication skills
• Ability to manage and train staff
• Good coordination with kitchen and other departments
• Knowledge of food safety, hygiene, and service quality standards
• Ability to handle VIP guests and resolve complaints tactfully

3. Personal Attributes

• Professional appearance and demeanor
• Calm under pressure, organized, and proactive
• High attention to detail and guest satisfaction