Service Delivery

• Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs.
• Be an SME is your required area and look to help create a knowledge culture in F&B.
• Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services.
• When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach.
• Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied.
• Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up
• Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLA

Operational Excellence & Guest Experience

• Ensure seamless daily operations, balancing efficiency with high service standards.
• Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation.
• Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery.
• Implement relevant cost control measures while maintaining a premium guest experience

Experience Education: ·

• A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable Experience:
• Relevant experience in food and beverage management, with a minimum of 2 years in a similar role.
• Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time.
• An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired.
• Experience with financial management and budget controls is useful for managing costs and ensuring profitability.
• A track record of providing exceptional customer service and building positive guest experiences.
• Experience leading and managing teams, including training, development, and performance managemen

Skills:

• The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front.
• Excellent people management skills, with a proven track record of developing teams.
• Advanced knowledge of food and beverage systems and service delivery.
• Strong analytical, decision-making, and problem-solving abilities.
• Ability to drive operational efficiency while maintaining high guest satisfaction levels.
• Strong communication and negotiation skills.
• Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software

IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING:

Service Delivery

• Take responsibility for understanding and meeting and exceeding your quality objectives and KPIs.
• Be an SME is your required area and look to help create a knowledge culture in F&B.
• Ensure that you are fully conversant with relevant company policies, SOP’s, processes and operations, products, brands, promotions and services.
• When needed, take escalations and support the team; be responsible for answering telephone, emails and resolving any issues in a professional manner, in keeping with each brand approach.
• Follow edyn policies and procedures to ensure that customer service processes run smoothly and the customer is satisfied.
• Log and manage complaints in line with the edyn complaints procedure; where possible provide solutions and alternatives within timeframes and follow up
• Liaise with other departments such as operations, reservations, and finance to ensure issues are resolved efficiently and within agreed SLAs

Operational Excellence & Guest Experience

• Ensure seamless daily operations, balancing efficiency with high service standards.
• Lead and mentor F&B Head Host & Head Chef and drive a strong service culture maintaining brand reputation.
• Oversee guest satisfaction - seek feedback and implement satisfaction systems to continuously improve service delivery.
• Implement relevant cost control measures while maintaining a premium guest experience.

Team work

• Understand and embody the edyn values
• Constructively challenge, question, seek to improve, evolve and be human
• Contribute to a strong community spirit
• Be objective, fair, ethical, and consistent

Financial F&B Accountability

• Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded. ·
• Drive cost efficiency across all departments while maintaining quality and service standards.
• Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities.
• Ensure compliance with all financial, legal, and regulatory requirements. People Leadership & Performance Management
• Inspire, coach, and develop a high-performing team.
• Champion a culture of accountability, empowerment, and continuous improvement.
• Foster a culture of engagement, retention, and professional development

IN THIS ROLE YOU WILL NEED THE FOLLOWING;

Experience Education: ·

• A bachelor’s degree in Hospitality Management, Business Administration, or a related field is desirable Experience:
• Relevant experience in food and beverage management, with a minimum of 2 years in a similar role.
• Experience within the F&B industry is crucial, with a focus on taking on increasing levels of responsibility over time.
• An understanding of food and beverage menu items, including wine, spirits, and cocktails, is desired.
• Experience with financial management and budget controls is useful for managing costs and ensuring profitability.
• A track record of providing exceptional customer service and building positive guest experiences.
• Experience leading and managing teams, including training, development, and performance management

Skills:

• The ability to motivate and supervise staff, delegate tasks, and make effective decisions. · Leading service and your team from the front.
• Excellent people management skills, with a proven track record of developing teams.
• Advanced knowledge of food and beverage systems and service delivery.
• Strong analytical, decision-making, and problem-solving abilities.
• Ability to drive operational efficiency while maintaining high guest satisfaction levels.
• Strong communication and negotiation skills.
• Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.