Mandarin Oriental Downtown, Dubai is looking for an F&B Reservations Agent to join our Reservations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

• Manage all food and beverage reservations, ensuring accuracy and accommodating guest requests or changes as needed.
• Provide personalised service through phone and email by responding to guest inquiries and enhancing their dining experience.
• Support revenue goals by maximising booking conversions and promoting special events, menus, and offers.
• Ensure timely processing of group and event bookings and smooth handover to the relevant team.
• Maintain accurate customer database records while adhering to IT security and compliance policies.
• Stay updated through training, remain flexible with shift patterns, and carry out additional duties as assigned by management