F&B RESERVATIONS COORDINATOR

Main Purpose:
The F&B Reservations Coordinator will support our Head Hostess in managing reservations and the correspondence of our Food & Beverage department.
Reports to: Restaurant Manager

Main duties:

• Answer phone calls and manage the restaurant mail correspondence to book reservations;
• Use appropriate product and experience description techniques;
• Follow-up with written e-mail offers and confirmations according to our standards;
• Maintain professional relationships with Guests and colleagues;
• Effectively use up selling and cross-selling techniques.

We offer:

• Job on call contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products “Irene Forte”.
• Staff celebrations.

Competencies required:

• Collaboration: Be able and willing to work as a team within the department and with other departments.
• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
• Technical Skills: Demonstrate technical competence and knowledge related to the role.

Other requirements:

• Professional experience in a similar role;
• English knowledge at Intermediate level;
• Knowledge of F&B management software;
• Passion for service and ambition to grow professionally;
• Flexibility;
• Attention to detail.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03)

• Answer phone calls and manage the restaurant mail correspondence to book reservations;
• Use appropriate product and experience description techniques;
• Follow-up with written e-mail offers and confirmations according to our standards;
• Maintain professional relationships with Guests and colleagues;
• Effectively use up selling and cross-selling techniques