OVERVIEW

When hiring new employees, we look for people with a passion for food, hospitality, and a desire to learn. Personality and Passion are what drive our company forward.
The Westminster London, an iconic hotel comprising stylish and uniquely designed 464 bedrooms. Like the location at large, The Westminster echoes a lively but intimate setting infused with mystery and curiosity, leaving you with a feeling there’s more than meets the eye, with our unique F&B offerings from a café, with a chic lounge with a bustling bar scene, an inspired menu on the 1st Floor, featuring its very own bowling alley. Located in the heart of historic London.
The Westminster is surrounded by the capital’s most famous landmarks: The Houses of Parliament, Big Ben, and Westminster Abbey are a stroll away in an area rich with history, home to some of the world’s most legendary authors and political figures.

QUALIFICATIONS

• Perform side work at the start and end of each shift as assigned by immediate supervisor
• Know the steps of service as outlined in the service manual
• Make guests feel comfortable and enhance guest experience
• Inform guests of specials and menu changes
• Have detailed knowledge of menu and be able to articulate enthusiastically. Stay abreast of menu changes.
• Have knowledge of the wine list and be able to pair wines by the glass with menu items
• Have knowledge of all specialty cocktails; basic ingredients and taste
• Be fluent with the POS system
• Take food and beverage orders from guests and enter into point-of-sale
• Deliver food and beverages from kitchen and bar to guests in a timely matter
• Anticipate guests needs and exceed their expectations
• Maintain clean service areas
• Supervise the clearing of tables and mise-en-place necessary for the next course
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable)
• Be ready and willing to assist fellow servers as situations arise
• Be ready and willing to assist bus person with clearing and resetting tables
• Thank guests for their visit and invite them to return
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the floor manager or immediate supervisor
• Act professionally and accommodating and always maintain your composure

• Assist in the preparation and presentation of food items in accordance with established recipes and standards.
• Maintain cleanliness and organisation of the kitchen and dining areas, ensuring compliance with food safety regulations.
• Serve food and beverages to customers, providing excellent customer service at all times.
• Help with catering events as needed, ensuring that all aspects of service meet our high standards.
• Collaborate with team members to ensure smooth operations during busy periods.
• Handle cash and process transactions accurately when required.
• Assist in inventory management by monitoring stock levels and reporting any shortages or discrepancies.