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F&B Shift Manager The River/ADR- Grant Casino at Choctaw Nation of Oklahoma
Grant, Oklahoma, United States -
Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

19.85

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Service, Teamwork, Camaraderie, Conflict Resolution, Sanitation, Food and Beverage Knowledge, Cost Control, Staff Scheduling, Recruitment, Training, Customer Satisfaction, Problem Solving, Monitoring Standards, Labor Cost Control, Point of Sale Systems, Service Standards

Industry

Government Administration

Description
Schedule: 3rd shift | Start Rate: $19.85 Job Purpose or Objective(s): As the Food & Beverage Shift Manager, you will manage operations on assigned shift to, and customer satisfaction, following established company standards and procedures. You will report to the Venue Manager of the venue. Primary Tasks: 1. You will manage line staff to deliver great guest service, teamwork and camaraderie. 2. Monitor associates for adherence to company and/or franchise standards and procedures. 3. Schedule associates and ensure correct staffing levels and adjustments are made observing guest needs while controlling labor costs to increase profits. 4. Participate in the recruitment, selection, recommendation for hire and training process for new associates. 5. You will monitor guest satisfaction through face-to-face contact with customers. 6. Resolve any customer complaints or problems according to standard conflict resolution protocol. 7. Resolve associate and point of sale system issues. 8. Maintain departmental qualitative and quantitative service standards as established in the department's Standard Operation Procedures. 9. Direct the sanitation of all assigned areas. 10. Perform other responsibilities as may be assigned. Job Requirements: Knowledge about both products, service, and the appearance of all operating beverage outlets Knowledgeable in food and beverage cost control systems and methods One (1) year experience directly related experience
Responsibilities
The Food & Beverage Shift Manager will manage operations during their assigned shift, ensuring customer satisfaction and adherence to company standards. They will oversee staff, monitor guest satisfaction, resolve complaints, and maintain service standards.