We are a drug-free workplace. Pre-employment screenings and background checks will be conducted for all viable candidates.

SUMMARY:

Under the guidance of the Boathouse Food & Beverage Managers and Boathouse General Manager and within policies and procedures in force, ensures that the restaurant and beverage area are in operational level in regard to service procedures and Riverside Hotel Standards. Works directly under the Boathouse General Manager.

PHYSICAL REQUIREMENTS:

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands, finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to stoop, kneel, or crouch.

The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions. The noise level in the work environment is usually moderate.

REQUIREMENTS:

• High school diploma or GED Required.
• Minimum of two (2) years’ experience in food and beverage, and/or hospitality related work experience required preferable in a luxury hotel.

Includes the following, but other duties may be assigned:

• Assists in direction and supervision of all aspects of outlets beverage personnel in all capacities thereby ensuring top efficiency and high guest satisfaction.
• Assists in coordination and supervises presentation, and service of food and beverage products to ensure highest quality at all times.
• Assists Boathouse General Manager by training all new and current employees.
• Monitor the performance of the Boathouse through verification and analysis of customer satisfaction systems.
• Greet and seat guests. Ensure staff members approach tables on time and follow all steps of service.
• Reviews with all Managers any information of past, present and upcoming events.
• Maintain a presence on the floor and follow through with opening/closing shift duties, including checking out the team members as they complete their shifts.
• Inspect all side stations are fully stocked for upcoming shift and ensure daily side job lists are followed and completed.
• Responsible for setup procedures in Boathouse, and overall staff appearance.
• Conduct daily lineups, Pre-meals.
• Resolves any complaints, questions or comments from guests.
• Maintain applicable preventive cleaning side work. Ensures the front, back and outside of the restaurant is always clean and well-maintained.
• Monitor employee hours and responsible for payroll control in the absence of the Food & Beverage Manager.
• Ensures that all cashiers and servers paperwork has been completed properly.
• Daily inspection of restaurant for physical appearance/maintenance needs (burned out light bulbs, broken furniture, aligned tables, flowers, plants, clean windows, etc.)
• Follow up on any request/message from the previous shift manager.
• Inspect all menus for good condition.
• Ensure that pantry inventory is maintained.
• Maintain visual control of linens and reports to Boathouse General Manager if needed.
• Create great teamwork and morale amongst staff.
• Check in all scheduled staff and report violations of the time and attendance policy.
• Send daily shift reports to the full management team.

Performs any other duties assigned by Boathouse General Manager.