F&B Supervisor (FT) - Holiday Inn Perth City Centre at IHG Career

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

44.82

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Guest Service, Staff Coaching, Roster Management, Problem Solving, Beverage Knowledge, Service Recovery, Operational Coordination, Training, Safety Protocol Compliance

Industry

Hospitality

Description

Join our team at Holiday Inn Perth City Centre – where work meets joy! At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us. Food & Beverage Supervisor (Full Time 38 hours) Ivy & Jack is our vibrant, all‑day dining venue serving hotel guests, city locals, and corporate clients using our conference spaces. Open from breakfast through dinner, seven days a week, it’s a dynamic environment where no two days are the same. As our Food & Beverage Supervisor, you will be the friendly face and steady hand guiding the Ivy & Jack team. You will lead daily operations, support and coach the F&B attendants, and ensure every guest receives the warm, genuine service Holiday Inn is known for. You will help with training, rosters, timesheets, guest service, and maintaining a clean, safe, well‑presented venue. You will also step up confidently when the Venue Manager is away, keeping communication clear and operations running smoothly. What you will do: * Lead and coordinate the F&B team to deliver exceptional guest experiences * Work with F&B Management to identify training needs and support team development * Monitor guest behaviour and follow responsible service requirements * Prepare and present food and beverages to established standards * Greet guests, take orders, and provide warm, professional service * Follow hotel safety protocols and report incidents promptly * Resolve guest concerns using service recovery guidelines to ensure satisfaction The ideal candidate will have: * Experience as a Food & Beverage Team Leader (2+ years) or Supervisor (1+ year) * A people‑person who thrives in a fast‑paced, guest‑focused environment * A confident problem solver who keeps operations running smoothly * Strong beverage knowledge and service skills * A natural leader who can motivate and guide a team We are looking for someone who: * Availability across a 7‑day rotating roster (mornings, evenings, weekends, public holidays) * Legal right to work in Australia * Current police clearance (within 6 months) * Current Responsible Service certification Why join us? At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth. * Attractive hourly rate – HIGA Level 5; hourly rate from $29.88 - $44.82 plus Super * Flexible Working Options – tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace. * Permanent Hours – guaranteed hours each week, so you know you are always on the roster. * Employee Perks & Wellbeing – * Paid birthday leave to celebrate your special day. * Enhanced Parental leave options to support your growing family. * Proactive Health Days to keep you feeling your best. * Workplace Support – A friendly and supportive team with managers who provide ongoing training and development. * Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within IHG. * Hotel Perks * On shift Duty Meal * Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide * Food & Beverage Discounts at IHG Hotels * Access to a retail discount platform to make your pay go even further. * Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve. Ready to start your journey with us? Join us and you will become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve. Apply now to become part of the IHG family.

Responsibilities

Lead and coordinate the Food & Beverage team to deliver exceptional guest experiences at the Ivy & Jack venue. Manage daily operations, including staff coaching, rostering, and stepping in for the Venue Manager when necessary.