F&B Supervisor

at  Melia Hotels International

Dubai, دبي, United Arab Emirates -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate15 Jun, 2024Not Specified16 Mar, 20241 year(s) or aboveGood communication skillsNoNo
Add to Wishlist Apply All Jobs
Required Visa Status:
CitizenGC
US CitizenStudent Visa
H1BCPT
OPTH4 Spouse of H1B
GC Green Card
Employment Type:
Full TimePart Time
PermanentIndependent - 1099
Contract – W2C2H Independent
C2H W2Contract – Corp 2 Corp
Contract to Hire – Corp 2 Corp

Description:

“THE WORLD IS YOURS WITH MELIÁ”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

BECAUSE BELONGING TO THE GREAT MELIÁ FAMILY IS BEING VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.
In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you
We are excited to introduce you to a luxurious and unique urban resort - Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. If you’re looking for relaxation and rejuvenation, then you will love the world-class treatments available at the Samana Spa, or the wellness classes offered in our large recreation center. And when it comes to dining, you will be spoilt for choice with three delightful restaurants to choose from, or you can order food to your villa. Conveniently located just 20 minutes from the DXB airport and 25 minutes from Dubai Mall, Melia Desert Palm offers a serene oasis amidst the hustle and bustle of Dubai. You can unwind and soak up the tranquility of the lush estate while enjoying spectacular views of the dramatic Dubai skyline.
At Melia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all. #LI-MR1

The F&B Supervisor is responsible for below tasks and others assigned by thier departments as necessary.

  • To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on colleague satisfaction and delivery of prompt, courteous service.
  • Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
  • Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all outlets.
  • Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills whenever possible to maximize revenues.
  • Prepare food and beverages requested by guests. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
  • Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
  • Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).
  • Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation
  • Train, maintain and enforce Melia Desert Palm - Member of Melia Collection Service Standards
  • Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
  • Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
  • Be on the floor during entire meal period and ensure adequate coverage
  • Ensure that only a quality product is being served
  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  • Assist any colleague in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program.
  • Encourage problem solving by colleagues through proper training and empowerment, to ensure guest satisfaction.
  • Identify and recommend incentive programs, new ideas, and methods of operation
  • Ensure the security of monies, credit and financial transactions
  • Order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficient manner
  • Minimize waste and breakage of glassware and supplies. Inventory of unused liquor and beverages.
  • Schedule employees to ensure proper coverage.
  • Communicate and enforce policies and procedures
  • Monitor performance and recommend disciplinary or other human resources-related actions in accordance with company rules and policies.
  • Ensure all colleagues are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Take part in the briefings held at the beginning of each shift to receive information on colleague absences, VIPs, groups, events, general comments and to exchange opinions.
  • Offer a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.
  • Greet clients politely and tell them one’s name, informing them that you will be in charge of serving them.
  • Take orders accurately, checking requests with clients to prevent confusion. Offer specialities, wine service and make drink suggestions to increase sales.
  • Attend departmental meetings and participate in training programmes for the role on an ongoing basis.
  • Exercise station rotation to ensure stations are distributed fairly. Handle daily colleague relations (i.e. scheduling, time adjustments, etc.)
  • Establish effective communication with colleagues to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedure
  • Perform other duties as assigned.

Responsibilities:

  • To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on colleague satisfaction and delivery of prompt, courteous service.
  • Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
  • Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all outlets.
  • Greet guests pleasantly as they approach the bar; promote house drinks and utilize up-selling skills whenever possible to maximize revenues.
  • Prepare food and beverages requested by guests. Adhere to established pouring standards and drink recipes to provide a consistent product to the guests and to control costs. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
  • Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of customers; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable.
  • Set up bar including all liquor, mixers, ice, garnishes, glassware and supplies. Perform pre and post-shift side-work (empty/fill ice-bins, prepare garnishments, replenish/store snacks, etc.).
  • Inspect bar daily for cleanliness and attractiveness and inspect all equipment and machinery for proper operation
  • Train, maintain and enforce Melia Desert Palm - Member of Melia Collection Service Standards
  • Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
  • Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
  • Be on the floor during entire meal period and ensure adequate coverage
  • Ensure that only a quality product is being served
  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
  • Assist any colleague in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program.
  • Encourage problem solving by colleagues through proper training and empowerment, to ensure guest satisfaction.
  • Identify and recommend incentive programs, new ideas, and methods of operation
  • Ensure the security of monies, credit and financial transactions
  • Order and/or replenish/requisition supplies, inventory, uniforms, etc. in a timely and efficient manner
  • Minimize waste and breakage of glassware and supplies. Inventory of unused liquor and beverages.
  • Schedule employees to ensure proper coverage.
  • Communicate and enforce policies and procedures
  • Monitor performance and recommend disciplinary or other human resources-related actions in accordance with company rules and policies.
  • Ensure all colleagues are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job functions.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Take part in the briefings held at the beginning of each shift to receive information on colleague absences, VIPs, groups, events, general comments and to exchange opinions.
  • Offer a consistently warm, professional welcome and farewell to guests and clients on their arrival at and departure from the catering area, maintaining impeccable posture and presentation at all times.
  • Greet clients politely and tell them one’s name, informing them that you will be in charge of serving them.
  • Take orders accurately, checking requests with clients to prevent confusion. Offer specialities, wine service and make drink suggestions to increase sales.
  • Attend departmental meetings and participate in training programmes for the role on an ongoing basis.
  • Exercise station rotation to ensure stations are distributed fairly. Handle daily colleague relations (i.e. scheduling, time adjustments, etc.)
  • Establish effective communication with colleagues to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedure
  • Perform other duties as assigned


REQUIREMENT SUMMARY

Min:1.0Max:3.0 year(s)

Hospitality

Hotels / Restaurants

Hospitality

Diploma

Proficient

1

Dubai, United Arab Emirates