• Supervise and oversee the operation/section to maintain service standards.
• Check on guests’ satisfaction levels and the proper handle of feedback and follow-up.
• Conduct daily shift briefings to update and disseminate relevant information to outlet colleagues.
• Assist in employees’ development, counseling and resolving staff conflict.
• Report any complaints, incidents or any other irregularities to Management.
• Help minimize waste, neglect, breakages and mishandling of supplies and equipment.
• Monitor quality of food and beverage products in every order.
• Perform trainer tasks and conduct training for all staff as assigned by Outlet Manager.
• Help manage employees’ performance appraisals and performance logs.
• Account and handle cash effectively, efficiently, with integrity and in compliance with proper accounting procedures.
• Carry out any other duties as and when assigned by the Manager.

Please refer the Job description for details