F&B Team Member at Accor

Birmingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

12.81

Posted On

11 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Food Service, Order Taking, Sales, Problem Solving, Teamwork, Hygiene, Communication, Time Management, Attention to Detail, Suggestive Selling, Service Standards, Training, Hospitality, Health & Safety, Environmental Initiatives

Industry

Hospitality

Description

Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Job Description FOOD AND BEVERAGE TEAM MEMBER Position overview Serves guests (prepares the dining room, provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast, bar or patio). Provides a high standard of service both in terms of welcome and waiter service. Main responsibilities Duties Perform the tasks of order taking and maximise sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests. Take orders and send them to kitchen staff through the POS system. Deliver orders promptly to the kitchen production area. Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced. Keep tables and service areas clean and tidy as per procedure manual. Maintain hygienic food service techniques during service. Take responsibility for your designated section and station. When working in Room Service promptly answer telephone and maximise sales opportunities through knowledge of product and suggestive selling Ensure room service trays and trolleys are set-up correctly and collected promptly when guest(s) have finished. Any other reasonable request as required by your Supervisor or Hotel Management. Health & Safety Actively participate in safe work practices and procedures in the workplace, use equipment safely. Fully understand departmental fire, evacuation and emergency procedures. Report/ record all accidents/incidents on the appropriate workplace register and support injured employee rehabilitation. Report any health or safety hazards to your Supervisor. Wear protective clothing and equipment provided. Actively participate in Accor hotel environmental initiatives. Report all broken or damaged equipment to a Supervisor. Customer Service Provide efficient, friendly and professional service to all guests, making all guests experience positive. Take a positive problem solving approach with guest problems and concerns, call the Manager on Duty if difficulties arise. Actively sell and promote, hotel facilities and services. General Duties Follow the standards and performance outlined during training and in the departmental service procedures manual. Complete all tasks within the shift to these standards. Suggest any improvements that could be made to existing services or procedures. Attend training programmes and meetings as directed to constantly improve skills and knowledge. Follow the expectations and guidelines in the Accor Employee Handbook. Do not divulge Hotel or guest information either during or after employment with the hotel/ Accor. Qualifications Do you have a passion for Food and/or Drinks? If so, we have a position available in our Restaurant/Bar To provide a friendly, relaxing & personalised welcome and experience throughout the service To help gain customer loyalty through the high standard of service To take food and drinks orders and promote the F&B offer To establish good relations with guests, offering advice and fostering customer loyalty Previous F&B and customer service experience is essential. Salary: £12.81 per hour plus service charge Car parking is not available, however you can arrange at your own expense. Job-Category: Food & Beverage Job Type: Permanent Job Schedule: Casual

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Responsibilities

The F&B Team Member serves guests by preparing the dining area, taking orders, and delivering food and beverages in a timely manner. They are responsible for maintaining cleanliness and hygiene standards while providing excellent customer service.