F&C 4670 - G2 Call Services Assistant sessional staff(604050) at South Lanarkshire Council Careers

Blantyre, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

16.07

Posted On

21 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Listening Skills, IT Skills, Call Handling, Problem Solving, Reliability, Flexibility

Industry

Government Administration

Description

ACTUAL CLOSING DATE: Applications must be received by 7 June 2026 at 11:55PM Please ensure that you read the full advert text and do not submit a CV, as these will be disregarded as they do not form part of SLC application process. If you require to submit additional information to support your application, please upload this under supporting documents. INTERNAL APPLICANTS MUST APPLY VIA OPPORTUNITY MARKETPLACE. Location: 24hr Control Centre for Out of Hours Emergencies, Hamilton Business Unit, Pollock Avenue, Hamilton Hours: Zero Hours / Sessional Hourly Rate: £16.07 per hour We are looking for flexible and reliable Sessional Call Handling Assistant to support our busy customer service team during peak periods. This is a great opportunity for individuals seeking flexible work that fits around other commitments. You will handle inbound and/or outbound calls, providing excellent customer service and ensuring every interaction meets our high standards. This role is ideal for: * College and University students looking for work during term breaks, holidays, or flexible hours around studies * Individuals seeking flexible casual work * People who enjoy working in a fast-paced, customer-focused environment We particularly welcome applications from students who can provide additional cover during peak seasons, holidays, and high-demand periods. Key Responsibilities * Handling customer enquiries via telephone for the Out of Hours Emergency Service * Providing accurate information and resolving issues * Delivering a high standard of customer service * Supporting team targets during busy periods What We’re Looking For * Excellent communication and listening skills * A positive, customer-focused attitude * Ability to work flexibly at short notice * Good basic IT skills * Reliability and a strong work ethic Previous contact centre experience is helpful, but not essential, as full training will be provided. What We Offer * Flexible working hours to suit your availability * Opportunity to gain valuable work experience * Friendly and supportive team environment * Ideal role to fit around study or other commitments View the Call Services Assistant job profile [https://www.southlanarkshire.gov.uk/downloads/file/16952/fc_-_call_services_assistant] If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents. Please Apply online - All correspondence will be via your email address Preferred candidates identified after the selection event process will be required to assist the recruitment team, if need be, to ensure timely completion of recruitment checks. If recruitment checks are not completed within a reasonable timescale, you may automatically be withdrawn from this position. Canvassing of Elected Members or employees of South Lanarkshire's Council directly or indirectly in connection with any appointment within the Council shall disqualify the applicant. Legislative Information This post is excepted in terms of the Rehabilitation of Offenders Scotland Act 2020. Overseas Criminal Records Check An Overseas Criminal Records Check is required where applicants born outside the UK (Scotland, England, Wales and Northern Ireland) or who have lived or worked outside the UK for a continuous period of three months in the past 10 years. Applicants are responsible for providing evidence of the Overseas Criminal Record Check. The check must be translated into English and should come from the police, judicial authority, government department or home embassy of the country or countries concerned. The check must include an official statement confirming that the applicant does not have any history of or pending criminal record proceedings. Checks may be carried out to authenticate the documents provided. Equal Opportunities and Inclusion statement The Council is committed to fostering equality, diversity and inclusion in its workforce. Therefore, we welcome applications from all sectors of the community, including under-represented groups within our workforce. We are keen to receive applications from candidates who have a disability, who are from a care experienced background, who are from a black, Asian or minority ethnic background, from a military service background and from those who are new Scots. As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria as outlined in the job profile for this position. As proud holders of the UK Armed Forces Covenant Gold Award, the Council is also committed to supporting members of the armed forces community, including service leavers, veterans, reservists and their families. In line with this commitment, service leavers, their close family members, veterans and reservists will be guaranteed an interview if they meet the essential criteria as outlined in the job profile As an employee of South Lanarkshire Council, you would also receive a wide range of benefits including: * Enrolment in award winning local government pension scheme * To increase the value of their pension pot, Local Government Employees can opt to join the Salary Sacrifice Shared Cost AVC scheme. * Up to 33 days annual leave * Public holiday entitlement (up to 10 days) * Occupational sick pay * Family friendly policies - flexible working and leave, maternity/paternity leave enhanced leave. * Employee Discounts – including discounts at the cinema. * Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support) South Lanarkshire Council is the unitary authority serving the South Lanarkshire council area in Scotland. The council has its headquarters in Hamilton, has 16,000 employees, and a budget of almost £1bn. The large and varied geographical territory takes in rural and upland areas, market towns such as Lanark, Strathaven and Carluke, the urban burghs of Rutherglen, Cambuslang, and East Kilbride which was Scotland's first new town. Our vision is for South Lanarkshire as set out in our Economic Strategy is to have one of the strongest and most dynamic economies in Scotland, where businesses, communities, and residents achieve their full potential and prosper. We will achieve this through three key interrelated themes: * People - skills, learning and employability * Place - physical infrastructure and place * Business - business development and growth

Responsibilities

Handle inbound and outbound customer enquiries for the Out of Hours Emergency Service. Provide accurate information and resolve issues while maintaining high customer service standards.