F&I MANAGER

at  Mazda

Erin Mills Mazda is looking for an experienced F&I Manager!
The F&I Manager is responsible for developing ongoing and long-term relationships with customers. The F&I Manager is knowledgeable in matters of financing, insurance, and warranties. As a team player, the F&I Manager strives to develop collaborative relationships throughout the dealership.

• Responsible for selling financing, mechanical repair service contracts, GAP insurance, credit insurance and other Aftermarket products to clients.
• Utilization of dealership management systems and procedures to deliver exceptional customer service.
• Maintain a current knowledge of manufacturer products, rebates, financing, leasing and incentive programs.
• Read, understand and adhere to all rules, regulations and procedures as required by the employer.
• Work in strict compliance with the laws of Ontario and Canada.
• Ensure all work performed is thorough, accurate and completed on time.
• Preparation of all documentation, contracts, registration, submission, funding, commissioning, etc. related to all transactions and sales/leases of vehicles.
• Maintain all reports and records as required by the manufacturer, dealership and suppliers.
• Attend sponsored training as scheduled.
• Ensure quotes for products and services are competitive.
• Establish and maintain strong and professional relationships with all financial institutions, manufacturer finance centres and third-party vendors.
• Keep customers and staff updated on the progress of a vehicle delivery.
• Consistently meet and exceed customer expectations.
• Handle and resolve customer complaints in a courteous and professional manner, insuring a positive outcome and maintaining a high level of customer satisfaction.