JOB DESCRIPTION

Americas Futures & Options Client Services is part of Futures & Derivatives Clearing Operations which provides clearing services to clients who trade Futures & Options, Credit and Rates or FX.
As a Client Service Associate within F&O, you will be responsible for managing the day-to-day relationships with our clients in the hedge funds and commodities space. You will use your knowledge of the product to help our clients manage their trades, positions, expirations and physical delivery of underlying assets. You will partner with our execution desks, front office account managers, clearing teams and other internal support areas. You will also use and help build analytics and client intelligence to influence client behavior, reduce fees and commissions issues, improve data delivery and operational processes.

Job responsibilities

• Engage with clients on an ongoing basis to build trust and maintain strong relationships
• Advise clients and internal partners on product and operational capabilities
• Manage position and expirations and address product queries
• Use our client data platform to develop an in depth understanding of operational client experience and issues to provide proactively present best practices to clients and internal groups
• Lead across regions and sub-functions to resolve client and ops issues covering setups, regulatory requirements, charging, reporting, and trade management
• Design objectives for clients and demonstrate success through periodic client service review meetings. We empower our Client Service team to strengthen relationships and improve client experience through in-person client visits where appropriate.
• Represent Operations to other parts of the firm including Sales, Execution, Account Management

Required qualifications, capabilities, and skills

• Intellectually curious and asks the right questions to navigate new challenges
• Self-motivated and resourceful problem solver
• Able to articulate complex concepts clearly and concisely
• Enjoys turning points of conflict or complaints into positive client experiences
• Embraces the use of data and analytics tools to deliver client solutions
• Driven to use automation tools including Alteryx, AI/robotics and data analysis/visualization to improve processes and mitigate risk
• Builds relationships and trust through honesty, accountability and a high standard of execution
• Naturally empathetic and enjoys creating a memorable experience for others
• Owns mistakes and shares any lessons learned
• Embraces feedback and enjoys discussing their areas of development

Preferred qualifications, capabilities, and skills

• Experience in Derivatives Clearing including F&O and OTC

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

• Engage with clients on an ongoing basis to build trust and maintain strong relationships
• Advise clients and internal partners on product and operational capabilities
• Manage position and expirations and address product queries
• Use our client data platform to develop an in depth understanding of operational client experience and issues to provide proactively present best practices to clients and internal groups
• Lead across regions and sub-functions to resolve client and ops issues covering setups, regulatory requirements, charging, reporting, and trade management
• Design objectives for clients and demonstrate success through periodic client service review meetings. We empower our Client Service team to strengthen relationships and improve client experience through in-person client visits where appropriate.
• Represent Operations to other parts of the firm including Sales, Execution, Account Managemen