EDUCATION:

Must be enrolled as a York student.

EXPERIENCE:

Related experience with telemarketing or other telephone-oriented work.

SKILLS:

1. Ability to demonstrate a friendly, pleasant and professional telephone manner.2. Strong interpersonal skills, including discretion, tact and diplomacy.3. Excellent verbal and written English language skills, a clear and confident speaking voice. 4. Ability to secure and maintain cooperation of respondents contacted by telephone. 5. Ability to record responses and other data accurately.6. Ability to follow instructions and implement interviewing guidelines.7. Demonstrates judgment in problem recognition and request for supervisor’s assistance.8. Ability to maintain confidentiality.9. Accurate typing speed of at least 30 w.p.m. and some familiarity with computers.
   Participation in Work/Study positions is restricted to undergraduate students at York University who meet the program’s eligibility requirements. Please visit the Work/Study Students Resource Hub page (https://careers.yorku.ca/workstudy-students-resource-hub) to review eligibility requirements and the recruitment process.

The Telephone Interviewer is responsible for collecting information for various research projects.