Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Post-secondary education or equivalent in a related discipline;
• Minimum of 2 years experience in the healthcare, pharmaceutical or biotechnology industry (or similar); scheduling experience an asset
• Candidate must have strong communication, critical thinking and interpersonal skills
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint);
• Proven ability to organize time, set priorities and multi-task in order to meet various competing work deadlines;
• Ability to work in a fast-paced team environment with a strong attention to detail
• Flexibility to changing departmental/organizational landscape; adaptability and adoptability of new work flows to support departmental/organizational initiatives
• Bilingualism, French and English is required.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Critical thinking and ability to navigate complex scenarios
• Experienced and strong comfort level with receiving inbound and placing outbound calls
• Ability to communicate effectively both orally and in writing
• Effective interpersonal skills
• Effective organizational skills with a strong level of attention to detail
• Ability to meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Knowledge of Microsoft Outlook
• This is a 18 month contract role.
  The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

EQUAL EMPLOYMENT OPPORTUNITY

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

• Creating and maintaining patient appointment schedules to ensure optimal clinic and homecare efficiencies are achieved
• Ensure that all communication received by all customers (i.e. program personnel, Field Nurses, Patients) are handled within departmental Key Performance Indicators. This includes but is not limited to: scheduling initial patient appointments, rescheduling of established series of appointments, and collaboration with Nursing Services on staffing challenges
• Will report adverse events, serious adverse events, product complaints in accordance with Innomar training and policies & procedures
• Will participate in close communication through regular touchpoints with Field Nurses and on an ad-hoc basis with Business Area Managers as required under the leadership of the Associate Manager, Patient Appointment Coordination
• Will support and collaborate on new initiatives and embrace and execute on internal departmental processes, including but not limited to: database enhancements/changes, new/revised workflow/process flows
• Will identify scheduling challenges and opportunities and follow department escalation process through to resolution/solution
• Will strategize and engage with key stakeholders (e.g. pharmacy, program, nursing) to proactively mitigate risk and achieve optimal patient experiences
• Identify defects in process and communicate in a timely and responsible manner (leveraging the escalation process) to avoid delays in facilitating patient appointments; and ultimately participate in process improvement initiatives which drive efficiencies and productivity
• Manage workload (eg. Multi-tasking) as assigned by the Associate Manager which includes but is not limited to: consistently evaluate and re-prioritize daily tasks, flexibility with phone queue coverage and exercise proactive team collaboration to ensure Key Performance Indicators are achieved
• The Patient Appointment Facilitator will also be assigned other duties and tasks as required from time to time