Facilitator of Design Thinking / Service Designer at Inetum

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Design Thinking, Service Design, Facilitation, Group Management, Synthesis, Visual Documentation, Miro, Figma, FigJam, Creativity, English, Portuguese

Industry

IT Services and IT Consulting

Description

Company Description Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023. Job Description We are looking for a professional with strong facilitation skills to lead Design Thinking sessions with multidisciplinary teams. This role will be essential for transforming ideas into concrete solutions, ensuring collaboration, alignment, and clarity in outputs. After the sessions, you will be responsible for synthesizing the results, creating high-level diagrams (experience, journey, blueprint, etc.), and documenting everything in a structured and visual way. Plan and facilitate Design Thinking sessions, ensuring an engaging and productive dynamic. Ensure active stakeholder participation, promoting collaboration and alignment. Collect, organize, and consolidate insights generated during the sessions. Create high-level diagrams such as: User Journeys Service Blueprints Process Maps Document results clearly and visually for easy interpretation. Support teams in interpreting insights, helping transform ideas into concrete actions. Location: Parque das Nações, Lisbon Work Model: Hybrid (maximum 2 days per week in the office) Qualifications Proven experience in Design Thinking, Service Design, or related areas. Higher education or equivalent. Experience in facilitation and group management. Ability to synthesize and document visually. Proficiency in tools such as Miro, Figma, FigJam, or equivalents. Creativity with structured, value-oriented thinking. Professional level of English and Portuguese.

Responsibilities

The facilitator will lead Design Thinking sessions with multidisciplinary teams to transform ideas into concrete solutions. They will synthesize results and create high-level diagrams to document the outcomes clearly and visually.