We are seeking a full time Facilities Administration Assistant / Receptionist for our Client in Maidenhead.
This role provides a strong customer-focused facilities service in accordance with the contract specification and agreed service levels and is ideally suited to candidates looking to develop in the Facilities Management sector.
Located in Maidenhead, Berkshire, this role will be responsible for providing professional and efficient Facilities support to an office in Maidenhead, Berkshire, and shares Reception duties with a part-time colleague, who will be present 2 days per week.
The Facilities Assistant & Reception role reports to the Regional Facilities Manager.

REQUIREMENTS

• Demonstrate attention to detail and ownership of the process and service delivery.
• Demonstrate flexibility to accommodate needs of a global Client.
• Availability to cover holiday and sickness cover for the job share role.
• Excellent organizational skills and ability to prioritise as well as being highly flexible.
• Ability to take initiative, being highly proactive and make decisions.
• Perform accurate and complete work, within deadlines, with or without direct supervision.
• Driven to work collaboratively and cross-functionally.
• Excellent communication skills. Fluent in English, written and oral.
• Sense of urgency, ethics, and responsibility.
• Pronounced customer focus and strong team player mindset.
• Pronounced resilience, positive and solution focused thinking.
  Job Type: Full-time
  Pay: £26,000.00-£27,000.00 per year

Benefits:

• Company pension
• On-site parking

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

CORE RESPONSIBILITIES

• Provide professional Front-of-house service for the office (3 days per week), greeting and directing visitors as appropriate, answering, screening, and forwarding incoming phone calls, and assisting local teams as required.
• Lead onsite event planning, logistics and execution and general meeting support including furniture arrangements, catering, branding and decorations etc.
• Act as Facilities team representative and ensure implementation of support programmes and procedures required.
• Log and track Facilities work requests using CAFM system and coordinate desk moves, small projects etc. as required.
• Perform compliance-related tasks such as Health & Safety, cleaning, and maintenance inspections. Liaise with cleaning staff to ensure high service levels.
• Employee new hire process administration primarily security badge administration, access control, guest logs and work with Global Security Operations Centre (GSOC) to provide support and information as required.
• The ability to work as part of a job share role to ensure that the Facilities Reception service is delivered seamlessly as possible.
• Act as a First Aider and Fire Marshal for the office and work with the other members to ensure compliance and safety in case of emergencies.
• Work with relevant Landlord/building management contacts to ensure smooth operations and services for the office (e.g., security, maintenance, cleaning etc.)
• Manage and liaise with suppliers such as cleaning contractors, couriers, and office supplies vendors.
• Ensure office areas, conference rooms and shared spaces are tidy and presentable, with all necessary stationery and materials required.
• Ensure kitchen areas are tidy and well stocked with necessary supplies.
• Receive, sort, and distribute daily mail/deliveries. Arrange outgoing shipments and collections as required.
• Keep updated records of office expenses and costs.
• Build and maintain strong, positive relationships with the Client, customers, and vendors.
• Maintain and promote excellent and proactive customer service.
• Comply with FMS internal processes alongside those of the Client.