Facilities Administrative Assistant at Family Express Corporation

Valparaiso, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Oriented, Strong Stress Tolerance, Situational Awareness, Analytical Skills, Time Management, Interpersonal Skills, Effective Communication, Team Building, Adaptability, Decision Making, Typing Skills, Microsoft Office Proficiency

Industry

Retail

Description

Description Job title: Facilities Administrative Assistant Department: Facilities Reports to: Director of Facilities Position summary: The Facilities Administrative Assistant is responsible for assisting the facilities management team in updating, programming, and monitoring day to day activities in Service Channel related to vendor/contractor tickets. General Purpose: To provide our customers with total satisfaction by offering competitively priced, high-quality products and services in a clean, safe, and friendly environment. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company. To be an ambassador of our “Living Brand” by building relationships with our customers. Position Responsibilities: Understands structure of petroleum systems Vendor set-up and communication Ensure Service Channel tickets contain accurate information are assigned to correct vendors Identify and escalate situations requiring urgent attention Follow up with vendors on status of open and in-progress Service Channel tickets Ensure tickets are being responded to within required timeframe and are updated with relevant status. Monitor emergency tickets for proper vendor assignment, acceptance, and completion in time specified via Open Emergencies Report. Create Service Chanel tickets for additional items reported by FE Techs and Vendors. Approve invoices for = < $100 or i.e. Landscape and Snow Plow vendors. Ensure new vendor forms are sent out and returned. Send new vendor invitations Monitor department training Assist Help Desk and FE Tech & Vendor assignment. Prepare activity reports Stay current with system information, changes, and updates Builds Relationships Promotes Living Brand Serves as Product Brand Advocate Adheres to company approved accounting procedures Promotes and is an advocate for “Safety” Promotes Company’s mission statement Fosters Company’s Culture Seeks, promotes, and implements “Best Practices” Other duties as assigned Requirements Role Qualifications: Associate Degree in Computer Science, Facilities Management or the equivalent combination of experience and education. Must be able to be on call 24 hours a day, 7 days a week. Must have dependable transportation. Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary. Essential Skills and Experience: Strong conviction to assist others Customer Service Oriented Strong Stress Tolerance Situational Awareness Strong analytical and reasoning skills Ability to work independently Ability to ensure issues are resolved the “first time.” Time management, the ability to organize and manage multiple priorities with sense of urgency Excellent interpersonal and highly effective communication skills High performance team building and strong team player Commitment to company mission and values Intermediate mathematical skills Constructively deals with conflict Adaptability, flexibility and receptive to change Effective decision making based on sound judgment and reasoning Good typing skills – minimum 40 words per minute Knowledgeable and proficient on Microsoft Office products Nonessential Skills and Experience: Associates Degree in Computer Science, Facilities Management or the equivalent combination of experience and education. Previous retail experience. Preferably convenience stores. Physical demands and work environment: Physical Demands: While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch; talk or hear; smell. The employee must occasionally lift and/or move up to 50 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus. Work Environment: Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30-minute intervals. Exposure to dirt, dust, and cleaning solvents.

Responsibilities

The Facilities Administrative Assistant assists the facilities management team with vendor/contractor tickets in Service Channel. Responsibilities include ensuring accurate ticket information, monitoring vendor responses, and creating tickets for additional items reported.