POSITION SUMMARY:

The Security & Facilities Manager has an essential role in the daily operating functions of the store. They manage a well-organized team of security professionals within the retail and Food & Beverage space, ensuring the safety of the store staff and customers. They maintain oversight of all store facilities and maintenance, by conducting routine check-ins and reviews. The Security & Facilities Manager is the on-sight liaison for all maintenance issues and remains the point of contact for HQ partners and third-party vendors. They act as a brand representative during any store repairs or renovations. In partnership with the General Manager and HQ partners, act in the best interest of the brand at all times.
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.

EXPERIENCE:

• 2-3 years as Security
• 2-3 years in Loss Prevention
• 1-3 years in a customer facing environment
• 1+ years in a Retail/Apparel environment
• Security Guard Certificate
• Emergency First Aid/CPR Certificate

SKILLS/ABILITIES:

• Effective communication with both internal and external customers.
• Crowd management.
• Ability to de-escalate conflicts
• Standing and walking for prolonged periods of time.
• Lifting or moving up to 30 pounds.
• Bending, twisting, reaching, and climbing ladders/step stools and other physical tasks related to standard retail operations.

PRIMARY RESPONSIBILITIES:

• Oversee and coordinate all security efforts across all retail and Food & Beverage spaces.
• Maintains constant oversight of the safety and maintenance of all retail and F&B facilities.
• Creates and manages the schedule of the security team.
• Identifies, executes, and upholds all security initiatives and standards.
• Efficiently & effectively responds to all maintenance issues within the retail and F&B facilities, including but not limited to exteriors and interiors of the physical business.
• Manages and regularly audits a network of vendors for efficient and effective repairs and maintenance of all retail and F&B interiors and exteriors.
• Creates and manages safety and security protocols to ensure the safety of employees, customers, and other store visitors.
• Routinely audits security and safety procedures to identify opportunities for improvement.
• In partnership with the Head of Security & Facilities creates Loss Prevention standards, guidelines, and procedures and effectively communicates with all retail and F&B teams. Regularly conducting audits for retention and understanding through team and individual check-ins.
• Regularly keeps all retail and F&B teams educated on workplace violence awareness and prevention.
• Routinely reviews video surveillance for standards and developmental purposes, as well as any investigations or completion of incident reviews.
• Creates & maintains relationships with all levels of law enforcement.
• In partnership with the General Manager and Director of Retail, creates and maintains the store’s emergency procedures.
• Conducts investigations in partnership with the General Manager, Director of Retail, Head of Security & Facilities, Human Resources Business Partner, and any other business partners, as required by the business.
• Controls traffic flow inside the retail and F&B facilities at all times.
• Managing any line/crowd on the outside of the business to ensure compliance with any property or legal regulations.
• De-escalate any conflicts within and outside the retail and F&B facilities and partner with the appropriate authorities when situations require.
• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

SPECIAL PROJECTS/TASKS:

• Act as a brand representative during any facilities repairs, renovations, or maintenance.
• Follow the direction of the Head of Security or General Manager in any emergency situations.