Facilities and Workplace Services Lead

at  Intel

JOB DESCRIPTION

• Oversee day-to-day activities of facilities and workplaces services contractors on-site and interface with customers ensuring services and assets are operated and maintained according to service level agreements.

• Mange customer relationships when providing a quality service while managing delivery expectations with a service mindset

• Manages relevant contracts and suppliers to deliver high quality employee services, including but not limited to Integrated Facilities Management (IFM), space planning , transportation, cafeterias, and other building services.
• Partners with procurement organization to manage key performance indicators and supplier scorecard metrics.
• Oversees campus/building maintenance services comprising areas such as roofs, walls, landscape, hardscape, pavements, facade cleaning, pest control.
• Oversees site building structural maintenance and upkeep programs and initiatives through Integrated Facilities Management (IFM) supplier.
• Manages incident response and communications activities to avoid service interruptions.
• Plans and ensures delivery of employee services such as parking, transportation, cafeteria, Intel events, and/ or building services for site and buildings.
• Provides project management around site services including planning and monitoring execution. This may include gathering requirements, conducting assessments, and defining milestones, timelines, deliverables and quality standards.
• Supervise projects that are executed through our contractors, whether funded and owned through our internal org or external orgs.
• Develops and executes change management strategies for services delivery and operational activities, including launching and integrating new or modified benefits plans, processes and vendors.
• Lead and Participate in quality audits to ensure contractual needs are met and ensure consistency with Global Services programs standards.
• Ensures the facility, procedures, and service programs maintain compliance with all applicable regulations and agency audits. Acts as subject matter expert for site operations & services.
• Coordinates effective responses and represents Intel management position to avoid service interruptions and resolves service quality escalations.
• Manages capital equipment/space renovation roadmaps per specific service type.
• Monitors site operational budget and strives to maximize efficiency in all areas.

QUALIFICATIONS

• A minimum of 5 to 7 years experience in facilities, workplace services, Facilities management or a related field.
• Experience of managing and influencing an organization and supplier management
• Deep understanding of Incident And Injury Free philosophy, Ireland Environmental and Safety - Compliance requirements, and Health And Safety At Work as it pertains to the role
• Experience of managing budgets, and strong understanding of financial systems, contracting strategies and governance
• Experience in the provision of Employee Services required to enhance the employee experience
• Understanding of the advantages and provisions of an Integrated Facilities Management system
• Experience of Key Performance Indicator development including data analysis and visualisation to deliver Performance improvement and program efficiencies.
• Demonstrated domain expertise across facilities management and workplace services with related qualifications

Please refer the Job description for details