GWS Segment
Role type
Full Time
Areas of Interest
Facilitoes Management
Location(s)
Hull
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive.
Our client is a well known multinational engineering and consultancy business, CBRE workplace team provides facilities management and project services across their property portfolio covering the UK.
Our strategic goals for the account are to have high performing and engaged colleagues working in a world class safety culture, whilst delivering exceptional customer experiences, service excellence and value for money.
We encourage new ways of working, driving innovation, whilst always living to our RISE values.
Respect
Integrity
Service
Excellence
To ensure the effective provision of facility services in an efficient and courteous manner with a strong focus on customer care.
The ideal candidate will be able to work both independently and as part of the wider maintenance team.
You will be fully responsible for undertaking various types of handyman repairs and supporting the engineering team through all aspects of the M&E maintenance within the FM contract.
Flexibility will be required throughout the year to support out of hours maintenance.

Key responsibilities are as follows:

• Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to
• Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk
• Deliver maintenance across the portfolio utilising the CAFM the SI Local system
• Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues
• Manage and coordinate with subcontractors including quality checks on work undertaken
• Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover
• Ensure statutory compliance for planned maintenance works
• Ensure all on-site documentation is current and complete
• Observe the site rules and maintain a smart appearance, leading by example at all times
• Able to prioritise workloads across the team to ensure deadlines are met
• Perform any other reasonable duties as requested by the Contract Manager

Person Specification:

• Previous experience working in the FM building / maintenance industry
• Knowledge of SFG20 service frequencies and implementation advantageous
• Communication – communicates clearly and concisely as this is a frnt facing role
• Customer Awareness – responsive to the needs of the customer and aims to deliver customer satisfaction
• Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes
• Teamwork - actively contributes to the team and strives to improve teams’ effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service
• Planning, Organising & Executing – able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
• Adaptability – is responsive and open to changing circumstance

Our mission: To build a world-class business through exceptional service and exceptional people

• Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to
• Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk
• Deliver maintenance across the portfolio utilising the CAFM the SI Local system
• Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues
• Manage and coordinate with subcontractors including quality checks on work undertaken
• Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover
• Ensure statutory compliance for planned maintenance works
• Ensure all on-site documentation is current and complete
• Observe the site rules and maintain a smart appearance, leading by example at all times
• Able to prioritise workloads across the team to ensure deadlines are met
• Perform any other reasonable duties as requested by the Contract Manage