SUMMARY:

Responsible for the preventative maintenance, day-to-day maintenance, and upkeep of the property, grounds, common areas, sports court, pool, and all related equipment, etc.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• High School diploma or GED preferred.
• Two years technical maintenance training or maintenance experience required.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information

related to the property, owner(s), partners, guests, associates, etc.

• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner

with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property.

• Ability to communicate effectively verbally and in writing.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Good time management skills; multi-tasks skills; ability to prioritize; and coordinate

details.

• Flexibility to adjust work priorities as necessary
• Basic computer skills.
• Know and understand guest needs and expectations.
• Practice safety standards at all times.
• Skill in operation of tools and equipment listed below.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business
  demands and associates may be asked to work shifts other than those they prefer or

normally work and overtime as required.

• Comply with hotel and/or department uniform and professional behavior and

appearance standards.

• Carry out all reasonable requests by team leaders and managers and act as a team

player with all levels of staff.

• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other

property documents.

• Immediately report any suspicious activities by guests or others.
• Current and valid drivers license.
• Other licenses as required (plumbing, electrical, etc.)
• On-call status
• Willingness and ability to respond to emergency situations on short notice.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as

comfortable and accommodating as possible while achieving team and Brand goals.

• Perform quality assurance (QA) requirements for department.
• Perform, administer, and document preventive maintenance programs.
• Respond to emergency situations on short notice.
• Maintain and manage a work order system for the hotel as well as complete work

orders on a timely basis and file work orders.

• Responsible for safety and security of flammable and other maintenance items.
• Responsible for cleanliness of parking lot, grounds, picking up and maintaining interior and exterior property, including all trash and cigarette butts.
• Paints and makes minor repairs.
• Monitors parking lot lights and exterior signs.
• Responsible for upkeep of sports court, pool, and equipment.
• Sets-up meeting room facilities (tables, chairs, podiums, equipment, etc.)
• Work directly with the General Manager, AGM, and/or Chief Engineer to identify and accomplish all technical and/or skilled projects within the hotel including but not

limited to the following:

• Perform HVAC spring and winter inspections.
• Assist in HVAC unit repair projects.
• Guest room repair issues (caulking, tile repair, painting, plumbing, etc.)
• With GM/AGM, implement and manage hotel key control.
• Repair carpet and tile floor.
• Minor roof repairs, painting projects, and exterior projects.
• Pool/spa repairs.
• With GM, identify skills needed for different projects and train technical people at

property.

• Provide ongoing training for property-based engineering personnel.
• Perform, schedule, administer and document Suite Care rotation. Maintain proper

records utilizing the computer system

• Proper administration of key control.
• Maintain security for guests and property by keeping room doors locked at all

times.

• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely

manner.

• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Assist other associates as the workload dictates to ensure the team’s entire

workload is completed daily.

• Drive a company or personal vehicle to procure supplies, deliver small

equipment, or run general hotel-related errands. Additionally be
available to drive the hotel passenger shuttle to transport guests if/when

needed.

• Perform other duties as required.