As a Facilities Consultant in our Property Performance Centre, you will be a key member of the team running our branches and administrative office buildings, responsible for the day-to-day workflow and people management of our customer-facing Property Helpdesk team. You will be dealing with colleagues in our branch networks and admin offices, as well engaging with our facilities management suppliers, responding to calls and emails and logging requests for repairs and maintenance of our property estate. You will be responsible for the coaching and development of our Property Advisors, conducting regular 1-2-1s with them as well as assisting with team performance reporting.
This role is in the Property Services team within the Workplace, Property and Colleague Enablement function in Business Services, which is responsible for the operation and management of the Property Helpdesk which provides our colleagues with a one-stop shop for reporting any issues with our property estate.
We are happy to consider flexible working approaches to help you perform at your best.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you’ll spend at least two days per week, or if part time you’ll spend 40% of your working time, based at our Sheffield office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

WHAT YOU’LL BE DOING

You’ll oversee the customer-facing Property Helpdesk team, which deals with property queries and faults logged by our colleagues across the branch and admin estates.
You’ll be working closely with colleagues across the Property and Workplace teams to ensure we keep our property estate in the best possible condition in the interests of our colleagues, members and customers.
You’ll manage the coaching and development of the Property Helpdesk team, ensuring that they are delivering the best possible customer-first service in line with our performance targets.
You’ll also be working closely with our facilities management and maintenance supply chain colleagues to ensure the right property solutions are delivered in a timely manner.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcome