QUALIFICATIONS:

To perform this job successfully, an individual must meet the essential duties satisfactorily. The requirements below represent the necessary knowledge, skill, and ability. Reasonable accommodations can be made for individuals with disabilities.

EDUCATION AND EXPERIENCE:

• Educated to GCSE level.
• A minimum of two to four years of related Facilities Coordinator experience.
• CMMS experience (Preferably Maximo)
• CERTIFICATES and/or LICENSES:
• A full UK Driving Licence is essential with access to own car. (Some travel may be needed to support site operations at other sites – although rare)
• IOSH Managing Safety/NEBOSH (advantageous)

KEY RESPONSIBILITIES

PPM and CMMS Management: Manages and is responsible for the work order process by both reactive and planned, and as part of a wider team, cover during periods of absence.
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- Manage the Planned Preventive Maintenance (PPM) schedule via a Computerised Maintenance Management System (CMMS) ensuring service SLAs are met in line with account KPI’s.
- Route and prioritise reactive work orders, dispatching requests to on site staff or 3rd party vendors.
- As part of the regional team of Coordinators, assist in managing Service Requests that come in and cover for team members whilst they are on leave.
- Updating PM Schedule and asset data as required.

1. Customer Service: As a Facilities Coordinator, provide prompt, courteous assistance to visitors, clients, and staff. Address needs professionally, ensure a welcoming environment, and foster positive interactions to build lasting relationships.

• Greet and assist visitors, clients, and employees at the reception area.
• Handle incoming inquiries and directing to the appropriate departments.
• Ensure a welcoming and professional environment at all times.
• Provide site orientation when needed.
• Provide a first-rate customer focus.

1. Facility Maintenance:

• Perform basic handyman tasks such as minor repairs and general upkeep.
• Coordinate with external vendors for specialised maintenance and repair services.
• Conduct regular inspections to ensure facilities are safe, clean, and well-maintained.

1. Hard FM:

• Via monitoring 3rd party vendors, oversee the maintenance and repair of building systems, including HVAC, electrical, and plumbing.
• Receive feedback on maintenance activities both verbal and written to inform next course of action.
• Liaise with contractors regarding repairs.
• Ensure compliance with health and safety regulations and standards.

1. Soft FM:

• Supervise cleaning, landscaping, and waste management services.
• Ensure the provision of security, and other support services meeting contractual SLA and reporting issues.
• Monitor and improve the quality of soft services to enhance the workplace environment.