EDUCATION:

• General Education GCSE, minimum 5 at pass levels required.

SKILLS:

• Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments, ideally interested in FM.
• Strong PC skills, MS Office
• Self-motivated and resourceful
• Good administrative skills
• Well organised and good prioritisation and planning skills
• All services are delivered in a confident and efficient manner
• Service orientated attitude combined with innovative thinking and the willingness to learn more about FM.
• Good General Knowledge on Excel, Word and Emails
• Self-motivated with good written and verbal communication skills
• IT literate with strong experience of working with Microsoft Word, Excel and Powerpoint software
• Able and flexible handling a wide variety of items daily
• Ability to work under pressure
• Able to communicate with all levels of staff in a polite and efficient manner
• Strong proven Customer Service experience
• Ability to prioritise workload to effectively meet deadlines

KNOWLEDGE:

• Knowledge and awareness of the Service projects and facilities management industry

EXPERIENCE:

• Administration and customer services experience with the ability to communicate at all levels

ROLE RESPONSIBILITIES:

• Dispatch job requests through the Client’s CAFM system in a timely manner
• Liaise with engineers and close reactive and PPM work orders within SLA
• Run management and client reports on request
• Cover all helpdesk duties
• Coordinate all room set ups across the campus. Act as the key point of contact within the facilities department for event management.
• Support with the management of contractors and suppliers as required
• Support Assistant FM with Space Management duties.
• Provide administrative tasks to support Facilities Management team such as (but not limited to):
• Hazard reporting
• Prepare CBRE quotations for extra works
• Coordinate and schedules meeting and communication plan(s) among team and/or client
• Support record management audits ensuring spreadsheets are kept up to date and submitted on time.