At CBRE, we believe exceptional workplaces inspire people to do their best work. As our Senior Facilities Coordinator (Workplace Experience), you are the heartbeat of the building. You’ll be the welcoming presence and trusted problem-solver dedicated to creating a seamless, five-star experience for our clients, colleagues, and guests every single day.

If you bring a passion for hospitality, an eye for detail, and a proactive mindset to operational support, this is your opportunity to shape daily workplace life at a global scale.

What You’ll Do

• Line-manage, mentor, and motivate the reception team, driving a high-performing culture rooted in warmth, polish, and discretion.
• Oversee daily desk coverage, shift rotas, on-boarding, and ongoing training to maintain seamless service delivery at all times.
• Establish and coach the team on premium hospitality touch points from intuitive greeting protocols and executive switchboard handling to immaculate lobby presentation.
• Ensure end-to-end guest excellence, overseeing tailored concierge requests, executive dining arrangements, and smooth visitor access protocols.
• Manage janitorial and maintenance work orders, partner closely with vendors, oversee office supplies, and coordinate meeting spaces and equipment care.
• Enforce property security and emergency protocols while producing tailored, brand-compliant client materials.
• Identify and resolve everyday operational challenges efficiently, selecting the best solutions from established procedures.

What You’ll Bring

• Solid experience in facilities, workplace operations, or premium corporate front-of-house services.
• Confident decision-making skills with the ability to evaluate options and resolve issues autonomously within your work area.
• The ability to convey complex or detailed operational updates clearly and diplomatically across diverse teams.
• High attention to detail, strong time-management skills, and a naturally inquisitive, continuous-improvement mindset.
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