Facilities Coordinator at JLL

Makati City, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Work order ticketing system, Facilities management, SLA monitoring, Reporting, Customer service, Microsoft Office, Excel, Prioritization, Problem-solving, Communication, Documentation, Escalation protocols, Shift coordination, Data management

Industry

Real Estate

Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Help Desk Officer - Work Order Ticketing System About the Position We are looking for a dedicated Help Desk Officer to manage our work order ticketing system supporting our client’s multiple sites across Asia Pacific and Australia with varying operational schedules. This role will provide service desk support to both standard business hours and 24-hour operational facilities, ensuring maintenance and service requests are handled promptly and efficiently across all time frames. Responsibilities Serve as the primary administrator for the work order ticketing system across all site operations. Receive, log, and process all incoming maintenance and service requests via phone, MS Teams, email, and online portal (Corrigo). Implement and maintain service level agreements (SLAs) as agreed with the client. Categorize and prioritize tickets based on urgency, operational impact, and site-specific requirements. Assign work orders to appropriate maintenance staff or service teams based on availability and shift schedules. Coordinate with after-hours on-call staff for emergency issues in standard business hours sites. Monitor ticket progress and ensure timely resolution according to established SLAs. Communicate proactively with requesters about work order status and expected resolution times. Generate regular reports containing performance metrics against agreed SLAs. Identify patterns of issues across different operational schedules and recommend preventative measures and process improvements. Maintain the ticketing system database, including site-specific workflows and escalation paths. Document processes and create knowledge base articles for handling requests during and outside business hours. Requirements College diploma or equivalent 1-2 years of experience with ticketing systems in a multi-site and preferably, multi-country environment Understanding of operational challenges and priority management Strong organizational skills with ability to adapt to varying urgency levels Experience coordinating with shift workers and after-hours support teams Detail-oriented with excellent documentation capabilities Customer service mindset with outstanding English communication skills Technical Skills Proficiency with work order/ticketing management software Experience with SLA monitoring and reporting Working knowledge of Microsoft Office, especially excel Understanding of escalation protocols for after-hours support Basic knowledge of Facilities Management Soft Skills Excellent prioritization abilities Clear communication across shifts and departments Problem-solving under time constraints Adaptability to changing support needs Calm demeanor during urgent situations Work Environment Primary schedule during standard business hours with occasional shift adjustments May require periodic on-call rotation to support 24/7 operations Primarily office-based with potential need to coordinate across time zones or shifts Location: On-site –Makati, Philippines If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Responsibilities

The Help Desk Officer will manage the work order ticketing system, processing maintenance requests and ensuring service level agreements are met across multiple sites. They will also coordinate with maintenance staff and after-hours teams to ensure efficient resolution of service requests.