JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

LEADERSHIP

Represent JLL by behaving consistently with cultural and company requirements.
Provide services to the account’s cultural and company requirements.
Work towards objectives unsupervised.
Be willing to assist & mentor colleagues.
PERSONAL EFFECTIVENESSProvide an effective contribution to the team’s delivery.
Contributes via regular feedback, to the overall performance of the delivery team.
Works towards individual targets, monitor and manages individual performance.
DECISION MAKINGBe able to make difficult decisions and resolve problems or improve operations.
Actively search-out opportunities to achieve better or best results and increase the service delivery provided by Jones Lang LaSalle
RELATIONSHIP BUILDINGPromote open, constructive and collaborative relations with superiors, subordinates, peers and clients.
Gains respects of superiors, subordinates, peers and clients.
COMMUNICATIONListens effectively and communicate through actions and example. Has strong written and oral communication skills.
Regular reporting of the work accomplished and upcoming work
Required Qualifications, Skills & Experience
Diploma or equivalent qualification in Facilities Management
Strong administration and organisation ability with office space planning.
Possess initiative and professionalism with the ability to multi task, organise and prioritise work,
A team player who is able to work independently
Experience dealing with both internal and external customers and managing client expectations
Strong communication and interpersonal skills with the ability to build rapport quickly
Good presentation skill with the ability to lead meeting and presentation to client / stalk holder.
Sound computer skills in Microsoft Office software
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together

Provide general overall facility management services including continuous monitoring of office/facility
Conduct morning checks on the facilities in the office
Act as an interface with client, visitors and guests
Being the point of contact for building landlord
Assist Client with tactical planning for the facilities team’s goals and objectives
Manage & maintain facility management tasks as assigned.
Ensure appropriate follow-up with customers.
Seek to continuously improve processes, systems and overall client satisfaction.
Assist with researching, analyzing and reporting budget variances
Work with team members to identify and respond to any financial or budgeting related issues
Help support facility specific cost savings targets to contribute to the account achieving significant savings
Assist management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.
Support requests associated with Jones Lang LaSalle Management, Operations and Financial audits
Reporting to Regional Team on facility related projects and updates as and when required.
Finance
Execute all required financial related work to deliver facility services to Client’s facility
Be administrator for Client’s purchase system for Facility related, if required
Assist with registering new Third Party Vendors in JDE system according to JLL policy and procedures
Create Purchase Order (PO) requests on behalf of the facility management team for both JDE and Client System
Goods Receipt (GR) the PO after confirmation of PO requester
Email scanned invoices to JLL’s Financial Service Center (FSC)
Assist with any other financial related matters to ensure that all financial process are completed in a timely manner
Assist local Singapore finance as required to ensure that all financial related matters are closed in a timely manner
Maintain tracker to ensure of all responsible financial process to ensure that all payments are properly documented and completed in a timely manner
Escalate any potential risk of late payment or other financial matter that could impact facility operations to Account Lead as soon as you become aware
Meeting Room Support
Ensure meeting room(s) presentation is clean and tidy at all times
Assist the local business with meeting room bookings and operations of audio visual equipment where required
Demonstrate responsiveness and creativity in finding solutions for service delivery and overall client satisfaction.
Read and understand the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
Engineering Support
Coordinate & Manage HVAC, Fire Protection & Security Equipment, Mechanical and Electrical Maintenance and repair services with building/property maintenance management comprises of the managing of service from third-party service partner/vendors.
Client/Stakeholder Management
Manage the key client team representatives effectively to ensure that expected service levels are achieved
Build strong working relationships with key client representatives and promote company’s engineering platform and provide a key linkage between the wider organisation and the client representative and account team
Coordinate with stakeholders to ensure smooth delivery of programs and procedures
Require to physically check and complete the occupancy data based on client requirement with provide templates
Procurement & Vendor Management
Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools & documentations
Plan and manage budgets for Engineering & Operational contracts
Manage contract on vendors for technical services
Require to coordinate the arrangement of procuring of gown and food items for trainings at cleanroom and arrange for delivery to end-users department.
Site Operations
Plan and take responsibility for smooth operations of all mechanical, electrical, plumbing installations and buildings works pertaining to the facility
Emergency call support and site attendance as required
Manage the M&E scope of the projects to ensure the quality and deliverables within the stipulated time
Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings
Continuous optimisation of processes, tools and documentation
Achieve key performance indicators and service level agreement target
Attending to ad-hoc guest at the visitor waiting area
Ordering and tracking of first aid supplies, office supplies and pantry supplies for office
Collection of mail from the letterbox and distribute to relevant department mailbox
Space planning and occupancy reporting to CRE on a quarterly basis through physical counting of occupancy.
Manage and program the registering and issuing of badge access and handle any badge related issues for users and visitors on a daily basis
Manage ad-hoc projects such as procurement for employees’ benefits (T-shirts, food, etc)
Events Management
Setting up of space for the celebration of events including moving of light furniture
Ordering of festive decorations including engagement with landscaping vendors for festive plants
Planning of celebrations for festive holidays and monthly birthday celebrations
Assist in liaising the event catering vendor and process through petty cash procedures when required
Health & Safety Management
Conduct regular audits to ensure safety procedures on site are in place and working.
Assist in carrying out safety procedures when needed
Assist in the implementation and management of the facility risk management program
Support the implementation and monitoring of disaster recovery and business continuity plans
Follow established escalation procedures and incident reporting procedures.
Consolidation of mandatory quality management documentation requirements for existing ISO certifications possessed by our client
Monthly processing of invoice for vendors
KEY PERFORMANCE MEASURESUninterrupted site operations
Client Satisfaction
Continuously improving service